POSITION DESCRIPTION
Job Title: IT Administrator and Data Analyst
Department: Finance &Administration
Reporting Line: Head of Finance
Location: Rwanda, Kigali
About ENGIE Energy Access
ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.
www.engie-energyaccess.com
Job Purpose/Mission
The IT Admin & Data Analyst is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure.
KEY RESPONSIBILITIES
Operation:
- Installing new / rebuilding existing servers and configuring hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
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- Installing and configuring Server systems to defined specifications
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- Developing and maintaining installation and configuration procedures and documentation
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- Researching and recommending innovative, and where possible automated approaches for system administration tasks; Identifying approaches that leverage our resources and provide economies of scale
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- Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
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- Performing regular security monitoring to identify any possible intrusions
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- Performing daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
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- Creating, changing, and deleting user accounts per request
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- Providing Tier III/other support per request from various constituencies; Investigating and troubleshooting issues
- Repairing and recovering from hardware or software failures; Coordinating and communicating with impacted constituencies
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- Applying OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities, Configuring / adding new services as necessary
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- Upgrading and configuring system software that supports Engie Energy Access Rwanda infrastructure applications or Asset Management applications per project or operational needs
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- Performing periodic performance reporting to support capacity planning
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- Performing ongoing performance tuning, hardware upgrades, and resource optimization as required; Configuring CPU, memory, and disk partitions as required
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- Maintaining data center environmental and monitoring equipment
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- Working independently even on complex tasks and projects identified jointly with the Head of Department or Team Leader, to help realize the department’s objective with a view to current developments within Engie Energy Access Rwanda
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- Proving commercial and financial awareness in completing assigned tasks, even for larger tasks or projects delegated by the supervisor
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- Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures
- Contributing ideas for the Continuous Improvement Process (CIP) for own and interfacing departments, especially where directly applicable to assigned tasks and projects
- Seeking opportunities to learn and develop within Engie Energy Access Rwanda and through training
Performance Indicator
- Is able to install and setup server hardware systems on request within agreed time limits
- Is able to install and setup server operating systems on request within agreed time limits
- Documents installation and setup of systems and services
- Is able to research / propose input supporting the server infrastructure
- Checks monitoring systems daily, responds to and acts alerts as they occur
- Ensures regular security monitoring, following company’s standards
- Immediately reports any possible intrusions where required
- Completes daily checks of backups
- Ensures User Accounts are maintained within agreed SLA
- Ensures User Accounts are maintained within agreed SLA
- Able to take ownership and resolve Tier II / III support requests
- Able to resolve hardware / software failures within agreed SLA’s
- Ensures all Servers and systems under area of responsibility are patched and up to date
- Maintains all equipment under area of responsibility within the asset management system
- On time in full delivery of upgrades, and/or optimization, and/or configuration
- Full compliance with applicable EEA standards
- Within budget delivery of results
- Relevant input supporting the improvement of Engie Energy Access Departments
- Participating in Engie Energy Access training offering
- Analyzing and organizing reports related to sales number, revenue, market research or other behaviors, enabling the company to take important decisions based on various facts and trends.
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Requirements:
- Bash or PowerShell Scripting
- Expert in at least 1 major Server operating system (Windows / Linux)
- Familiarity in WAN / LAN Networking / Routing / VPN and related technologies
- Familiarity with Phone systems and Call center infrastructure
- Familiarity with Office 365 apps, proficient in excel
- Familiarity with Active directory
- Familiarity with all major Operating System Clients (OSX, Windows, Linux)
- Familiarity with Server Monitoring Systems (eg: Zabbix, Nagios, Solarwinds)
- Knowledge of SQL and Tableau is a plus
Personal Attributes
- Strong communication skills.
- Strong interpersonal relations skills
- Planning and problem-solving in the short to medium term
- Accuracy and attention to detail
Experience:
- Minimum 3 years of experience required for success in the role
Qualifications:
- Bachelors in IT Related Degree
Language(s):
How to apply: Interested candidates should send their application file (CV, Academic certificate, and cover letter) via the “applicationsrwanda.eea@engie.com” not later than 22nd August 2022 at 5:00 PM
We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!
