IP Helpdesk at Musanze District :Deadline: Jul 21, 2025

By
B. Claire
-
0
514

Job responsibilities

Maintain and troubleshoot all network and computer related issues;  Integrate security, physical control solutions for all confidential data and systems;  Monitor performance and manage parameters to provide fast responses to front-end users.  Identify user needs and system functionality and ensuring ICT facilities meet these needs  Planning, budgeting, developing and implementing ICT action plan  Maintaining and developing a modern, cost effective, stable and ICT infrastructure available 24 hours  Scheduling upgrades and security backups of hardware and software  To ensure relation with external ICT companies  To install computers, printers and other peripheral devices  To troubleshoot, repair, update, and maintain computers, printers and other ICT equipment’s as well as manage ICT equipment’s and toner requests.  Setup a stable schedule of preventive maintenance of computers, printers and other ICT equipment’s  Setup and support staff members in audio/visual equipment for presentations, workshops or trainings.  Install, maintain, troubleshoot and update operating systems, antivirus and application programs.  Removal/disposal of non-functional ICT equipment’s.  Provide effective IT support in different departments on time  To ensure that software license laws are adhered to.  Developing in liaison with HR, a formalized training program for users with the aim of raising skills, standards, and awareness in the use ICT applications.  To ensure the integrity, security, confidentiality of data kept in departments  To perform other related duties and responsibilities assigned by supervisor.  Work with Logistics officer to check inventory of ICT equipment’s and handle relocation of them..




Qualifications

    • Bachelor’s Degree in Software Engineering

      0 Year of relevant experience

    • Bachelor’s Degree in Computer Science

      0 Year of relevant experience

    • Bachelor’s Degree in Computer Engineering

      0 Year of relevant experience

    • Bachelor’s Degree in Information and Communication Technology

      0 Year of relevant experience

    • Bachelor’s Degree in ICT Engineering

      0 Year of relevant experience

    • Bachelor’s Degree in Information Technology Management

      0 Year of relevant experience

  • Bachelor’s Degree in Computer Applications

    0 Year of relevant experience



Required competencies and key technical skills

    • Problem solving skills
    • Time management skills
    • Risk management skills
    • Resources management skills
    • Understanding of ICT specifications for different equipment, PCs, Printers, scanners
    • Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
    • Ability to convert high-level customer needs into a technical development strategy
    • Ability to manage and troubleshoot TCP / IP networking issues
    • Experience in Desktop Support, Network Administration and System Administration
    • Ability to repair PCs and other hardware equipment
    • Decision making skills
    • High level of integrity, confidentiality and professional ethics;
    • Ability to exercise tact and discretion in preparing, handling and disclosing information of a confidential, controversial or sensitive nature
    • Analytical and problem solving skills
    • Skills in Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage,
    • Integrity skills
  • Result oriented



Psychometric Languages

  • English

Psychometric Domains

    • Problem solving

      Competence / Skills

    • Analytical skills

      Competence / Skills

    • Time management

      Competence / Skills

    • Self-report measures

      Behavior and attitude












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