Call for Applications: International Patient Services Coordinator
Job Title: International Patient Services Coordinator (IPSC)
Secondment Institution: King Faisal Hospital Rwanda
Reports to: Customer Care Manager
Contract type: Full-time, 1-year contract with the possibility of renewal
Job Overview
King Faisal Hospital Rwanda Foundation (KFHRF) is seeking a qualified candidate to fill the position of International Patient Services Coordinator (IPSC). IPSC is responsible for providing high-level care coordination to international patients and their families, referring sponsors, and the provision of both clinical and administrative assistance to individuals seeking or receiving healthcare services at King Faisal Hospital Rwanda (KFH). The IPSC will also play a key role in strengthening medical tourism and attracting patients from the region.
The IPSC liaises with the KFH departments to facilitate the healthcare needs of the international patient population. IPSC is the front point for contact, addressing the needs, and inquiries. This includes coordinating admissions, appointments, procedures, and follow-up for payment through insurance, out of the pocket, and/or sponsors.
Key Role and Responsibilities
- Coordinates the care for international patients and their families/escorts throughout their interactions with the KFH, ensuring the patient needs and preferences are met.
- Initiate and lead the multi-disciplinary assessments for international patient inquiries for self-pay patients, embassy-sponsored patients, and diplomatic communities
- Provide service coordination adhering to international patient service policies and procedures.
- Collaborate with the clinical team to effectively deliver clinical needs, changes in the level of care, and high-risk cases by following the established standards and to minimize unnecessary financial risks.
- Provides translation through exceptional linguistics and a high level of cultural awareness.
- Facilitate the administrative tasks involved in international patient follow-up, including clinical visits, prescriptions, and the provision of medical reports, financial arrangements and others
- Develop and maintain strong professional relationships and communication with the key stakeholders in strengthening medical tourism
- Develop and implement emergency response plans for international patients.
- Independently solves problems and manages cases related to all inpatient and outpatient providers for international patients
- Other duties and responsibilities as required
Qualifications
- Bachelor’s degree in hospital administration, healthcare management, international health, global health or equivalent
- Master’s degree in the same field preferred
- 3-5 years in a healthcare setting in similar responsibilities and/or patient services is preferred.
- Proven familiarity with international healthcare regulations and compliance
- Strong analytical, decision-making, and time-management skills
- Exceptional computer skills and knowledge of Microsoft Office
- Strong problem-solving skills not limited to solving complex issues on behalf of the providers and patients
- Fluent in English and preferably French, Swahili, or Arabic
How to Apply
Interested candidates should submit their documents via this link by Friday, March 8, 2024 at 23:59 CAT. Questions can be directed to hr@kfhrf.org.
