Internal Auditor Under Statute at Ngororero District :Deadline: Dec 27, 2023

Job responsibilities

I. Summary of Overall Role and Responsibilities The Public Relation and Communication Officer (PRO) is responsible for developing and implementing programmes promoting a positive image of hospital, and creates awareness of available services to the community II. Key Duties and Tasks

 Organize good communication between hospital and other external institutions/companies.

 Develops and puts in place communication campaigns and institution strategies.

 Represents the institution in discussions with public departments, special interest groups, and other organizations.

 Responds to media and public enquiries.

 Arranges interviews with media outlets.

 Organize and mobilize written, oral, radio and TV broadcasts to inform the public on hospital’s activities Cover audience and press conferences held by senior managers of the institution.

 Work with the hospital administration to issue press release.

 Make critical analysis of publications national or international media concerning the hospital and produce synthetic technical notes to authorities.

 Build a greater understanding of health care issues and use his/her skills to encourage the public to adopt healthier lifestyles.

 Submit daily, monthly, quarterly and annually report to the supervisor.

 Participate on ethics committees as requested.

 Receive visitors and orient them in different department needed around the hospital.

 Initiate and communicate information to the public the new activity in the hospital

 Participate in different special events in hospital and health centers

 Participate in customer care services and accreditation process.

 Handle conflicts or complains between clients, visitors, staff and colleagues and provide feedback.

 Participate in coordination meeting, senior management meeting in hospital or health center to promote institution.

 Participate in different meeting related to the health, HCs (pacification, strategic plan, exhibition, publication, community engagement and management)

 Make regularly flash report of events to the authorities (DG, RHCC-RBC, others)

 Advise good customer care in the hospital and give recommendations to the department/ administration to improve services.

 Receive and manage different phone calls, audio, video or written information from clients through different social media that were not closed immediately and look for the solution.

 Perform other related duties as required by his/her supervisor

Minimum qualifications

Required competencies and key technical skills