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JOB DESCRIPTION
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POST TITLE
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Innovation & Digital Officer
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JOB HOLDER
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REPORTING TO:
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Marketing & Distribution Manager
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DIVISION/DEPARTMENT
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Marketing & Distribution
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LEVEL
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If applicable
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Role Size
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M
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1. JOB PURPOSE
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The innovation & digital role helps the company set and execute innovation & digital strategies that will drive revenue including digital, improve customer engagement, optimize operations and create new business value.
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2. PRINCIPAL ACCOUNTABILITIES.
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- Develop a clearly defined and compelling innovation & digital strategy for the company and ensure that all relevant initiatives are fully integrated into the strategic planning process for leadership commitment, resource allocation and execution
- Lead company innovation & digital transformation process and all other executives and functions in the rollout of digital initiatives and capabilities, fully integrating business and technology, and closing digital performance gaps that exist in and between the various functions and business units of the organization
- Determine key influencers and empower them with tools to promote brand loyalty on digital and social company platforms
- Work with teams across the business to generate innovative solutions for products, services, processes, customer experiences, marketing channels, and business models.
- Own and monitor the digital innovation project portfolio, while deployment of the individual projects may rest with other executives and teams
- Ensure digital innovation and transformation initiatives create value by improving customer engagement and loyalty, driving new revenues, or achieving new efficiencies.
- Monitor and report on the ROI outcomes of digital projects and investments – linked to enterprise KPIs – with the goal of demonstrating the positive impact from these initiatives
- Build, manage, and continue to grow an internal and external digital innovation ecosystem, tapping into competencies across and beyond the organization (in an external partner network) to apply digital technologies to the business
- Developing Digital Talent- work closely with HC to create and maintain an innovation and digital culture and to build digital capabilities across the company
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3. DIMENSIONS
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Unit Measures and Impact:
Financial Measures and Impact: Department target (As per yearly set targets) billion
Value of Assets In charge:
Budget: Expense budget – As per yearly set targets
Revenue budget – As per yearly set targets
People Impact and Numbers:
Direct Reports:
Indirect Reports:
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4. RELATIONSHIPS (*** Need Have an Org. Chart Showing Reporting Relationships)
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REPORTING TO: Marketing & Distribution Manager
REPORTING TO JOB HOLDER: N/A
OTHER CONTACTS:
Within the Company:
- BU leaderships
- All departments
Outside the Company:
- Regulator
- Board Executive
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5. KNOWLEDGE AND EXPERIENCE.
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Qualifications:
- University degree in business, technology or equivalent
- Digital Innovation management
- Core business processes and associated technical solutions
Experience:
- Minimum of 3 years in Digital Product Management, innovation management or similar role
- Basic understanding of Insurance
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6. SKILLS AND COMPETENCIES.
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- Good communication and negotiating skills
- Good interpersonal skills
- Thorough understanding of insurance
- Good communication and stakeholder management skills
- Good teaming and interpersonal skills
- Strong advocacy for collaborative working skills
- Early-stage product experience including strong product development skills
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7. JOB CHALLENGES.
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Sourcing because penetration levels are low and the environment is not conducive
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8. DELEGATED FREEDOM TO ACT & MANAGEMENT CONTENT
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Fairly high freedom to decide, within policy
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9. ENVIRONMENT
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Conductive etc.
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10. KEY RESULT AREAS & PERFORMANCE INDICATORS
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- Driven digital innovation as a cross-functional change agent across the business
- Implemented digital strategy with cross-functional partners
- Championed usage of digital technology
- Collaboration, knowledge sharing, and digital best practices between partners and colleagues to help embed a robust digital ecosystem
- Measured ROI on digital projects, fine-tuned approaches as needed to ensure investment in right tools and resources
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