Information Technology Manager
Overview
Jhpiego is seeking an IT Manager to provide comprehensive IT support for its Rwanda Country office. This role involves managing servers and networks, collaborating with the Jhpiego Global IT department, delivering user assistance, overseeing the Rwanda IT team, facilitating technology procurements, and advocating for ongoing IT service enhancements. As Jhpiego’s Global IT team member, the IT Manager will report on a dotted line to the Director of IT and offer technical direction to uphold IT excellence. This position also involves supervising a team of IT support staff.
Applications will close on August 27, 2023.
Responsibilities
Compliance:
- Regularly communicate with Global IT Team for adherence to Jhpiego’s IT regulations.
- Develop and implement a schedule for essential activities and reviews in collaboration with Global IT Team.
- Maintain accurate system and configuration change documentation.
- Follow Jhpiego IT Service and Change Management protocols.
- Manage inventory and assets of office IT hardware and software.
- Prepare and share system status reports with Global IT Team.
Backup and Disaster Recovery:
- Establish and maintain robust backup systems for all office computers.
- Implement disaster recovery aligned with Jhpiego’s business needs and Global IT Team procedures.
Internet:
- Manage the relationship with the internet service provider, ensuring high-quality connectivity.
- Troubleshoot internet connectivity issues.
User Support:
- Lead the IT support team to ensure smooth operations.
- Maintain operational laptops/desktops and other IT hardware and systems across all branches in Rwanda.
- Provide IT assistance to staff, both remotely and on-site.
- Offer technical support for Jhpiego events, conferences, workshops, and seminars.
Network:
- Install and maintain Network software across offices in Rwanda.
- Administer network equipment, including switches, wireless access points, and firewalls.
- Monitor and diagnose network performance to ensure seamless operations.
- Manage printers, All-in-One Copiers, servers, and power backup systems.
- Provide remote support to Rwanda branch offices.
IT Security:
- Set up, configure, and manage systems to enforce Jhpiego’s security policies.
- Monitor IT systems for security maintenance and incident reporting, adhering to Jhpiego Global IT procedures.
- Conduct IT security training for Jhpiego Rwanda staff.
IT Equipment:
- Oversee technology equipment procurement and stay updated on industry trends.
IT Knowledge Sharing and Collaboration:
- Collaborate and communicate effectively with the Global IT team.
- Organize Knowledge Sharing sessions with Rwanda and Global IT teams.
Management, Supervision, and Administration:
- Manage Rwanda IT team activities.
- Coordinate with IT vendors for competitive prices and efficient IT services and equipment.
- Plan significant IT service developments per business needs and HQ IT processes.
- Ensure new systems align with IT and business strategies.
- Manage IT system implementation projects.
- Oversee internal and external support arrangements for effective IT services.
- Maintain and communicate IT policies.
- Provide consistent guidance to the Director of Finance & Administration on IT issues and procurement support.
- Support the IT team with administrative and logistical tasks.
- Maintain accurate records of IT assets, inventory, software licenses, and support/maintenance contracts.
Required Qualifications
- Bachelor’s degree (B.Sc./B.Tech.) in Computer Science or equivalent.
- Minimum 8 years of advanced network implementation skills.
- At least 5 years of IT team management and supervision experience.
- Proficiency with server hardware from major vendors.
- Experience with server operating systems, client/server applications, and virtualization technologies.
- Familiarity with switches, firewalls, access policies, and reporting utilities in server operating systems.
- Experience in managing IT projects.
Required Knowledge, Skills, and Abilities:
- Microsoft Certified Technology Specialist (MCTS) certifications:
- Cisco Certified Network Associate / Routing & Switching (CCNA R/S) certification.
- Proficiency in Microsoft 365 and other cloud-based technologies.
- Project Management and ITIL experience.
- Additional relevant technical certifications are a plus.
- Jhpiego is an equal-opportunity employer. We encourage applications from qualified individuals of all backgrounds.
Preferred Qualifications
Jhpiego offers competitive salaries and a comprehensive employee benefits package.
Please apply at www.jobs-jhpiego.icims.com
Applicants must submit a single document for upload to include: cover letter, resume, references, and salary history.
For further information about Jhpiego, visit our website at www.jhpiego.org
Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.
Jhpiego is an Affirmative Action/Equal Opportunity Employer
Jhpiego does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, orientation or any other fees
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