RTI (www.rti.org) is an independent, non-profit organization dedicated to conducting innovative, multidisciplinary research that improves the human condition. With a worldwide staff of more than 4,000 people, RTI offers innovative research and development and multidisciplinary services.
Research Triangle Institute (RTI) has over 30 years’ experience assisting governments, communities, and the private sector. As a not-for-profit, independent research institute based in North Carolina, USA, RTI has roughly 5,000 employees with global experience implementing international development projects.
Position Description
RTI International is seeking an Information Technology (IT) Specialist for the Feed the Future Rwanda Kungahara Wagura Amasoko (KWA) and Hanga Akazi (HA) projects. The IT Specialist will manage and support IT systems for staff located in RTI’s Kigali offices and any travel to districts by these staff. This position will be in Kigali, Rwanda. The candidate will be required to provide support to both projects on a 50/50 basis. He/She will report to the Finance and Administration Manager.
Primary responsibilities will include but not be limited to:
- Manages the use and maintenance of technology required for day-to-day operational support of the project staff and implementation, including first level support of Windows PCs, MacOS, tablets and maintain network infrastructure ISP, Router, Ethernet switch and PBX phones, maintain spare parts and hardware repairs and restoration.
- Sets up, maintains, and supports the IT infrastructure and equipment for project offices in all locations.
- Ensure Windows and other software is maintained and that patches are promptly applied.
- Ensure anti-virus software on all devices is kept current.
- Ensures information is backed up and maintained in accordance with RTI policies and procedures.
- Maintain spare parts and perform hardware repairs and restoration.
- Maintaining network infrastructure including ISP, router, Ethernet switch, PABX and VoIP.
- Liaise with the GTS Governance, Risk and Compliance (GRC) department in ensuring that all software/ systems implemented are as per GTS policies.
- Undertake projects that reduce the complexity of work processes by deploying systems and services that can be scaled without altering the basic design or architecture of the system. This includes setting up an efficient Video Conferencing system in Project Offices to facilitate online meeting and collaboration between staff.
- Provision of timely and cost-effective input in procurement of IT Resources, working closely with colleagues in Administration/Procurement and Finance to source appropriate IT Items, solutions and equipment using relevant frameworks and ensure value for money. As well as negotiate robustly with suppliers to deliver contracts and services that are sustainable into the future. Including provision of technical specifications for IT items and equipment
- Effectively train and build capacity of staff related to IT, to include orientation for new staff, train users on new initiatives within ITS, as well as create tutorials for IT services and solutions.
- Work with regional ITS team to solve or escalate IT issues.
- Provide support to the Financial Management System (QuickBooks) to the project finance team.
- Install/configure IT equipment such as multifunction printers, highspeed scanners
- Work with US and Nairobi office teams to configure and maintain document libraries within SharePoint as per the needs of the technical leads.
- Provide technical support to meetings that include video conferencing
- Managing the power backup and ensuring that the electricals device are protected.
- Maintain IT inventory for all IT equipment and/or software in accordance with RTI policy and procedures.
- Support other administrative tasks as assigned.
Required Skills and Qualifications:
- Bachelor’s degree in Computer Science or a related field and 5 years of relevant experience or a Masters degree and 3 years of relevant experience.
- Prior experience working with NGOs is a plus.
- Experience on cloud systems, such as Ms Azure, AWS. Microsoft Certification is a plus.
- Solid knowledge and understanding in Mac OS, Windows 10, Windows 2012/2016/2019/2022 server, Office 365, OneDrive, Teams and Zoom.
- Demonstrated experience supporting Windows PCs, servers, and troubleshooting network issues.
- Experience on Hosted Virtual Desktop environment.
- Ability to work under pressure and within tight deadlines.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills.
- Ability to travel and work in difficult terrain/conditions at times.
- Rwandan citizen.
Application process
Please follow the link provided here Information Technology Specialist in Kigali | Careers at Rwanda, Kigali (icims.com) or visit https://www.rti.org/careers page for more information about the opportunities. The application deadline is December 4, 2022.
We regret that only shortlisted applicants will be contacted.
*No applicant will ever be asked for any payment either to secure a role with RTI International or as a follow-up to having been awarded a position with RTI International. If anyone ever approaches you asking for any such payment, please immediately email ethics@rti.org
We are proud to be an EEO/AA employer M/F/D/V
