Data Protection & Privacy Officer (1)

Job Purpose: To provide highly skilled, specialist services to provide information security, Data Protection and Business Continuity Management at the Country level, to represent Group Information Security strategies at the Country Level

Specific responsibilities:

• Creating and maintaining data protection and privacy policies, procedures and practices (Record of Processing documentation, review of data processing agreements, privacy by design, etc.)
• Conducting data protection impact assessments and advice on issues where applicable.
• Embedding data protection and privacy requirements into technology services and new projects where applicable.
• Open to change and ability to create and drive change
• Identify opportunities and drive Cards & EB sales aggressively in Consumer Bank Target Market areas within the Country.
• Execute Card & EB marketing strategies provided by the Group for increasing customer sign up and utilization of the bank’s products.
• Understand and provide product knowledge, training and guidance to the Sales team.
• Brief key stakeholders on the product and promotional launch- es and provide regular feedback to Group Product Team.
• Conduct Semi-annual Customer Needs Survey and Utilization.
• Provide consumer products competitor analysis
• Maintain excellent communication to support productive external and internal relationships and the resolution of problematic issues.
• Establish productive relationships with key stakeholders and business influencers in the Country.
• Build a strong network to support the sharing of best practice with the Sales and Marketing teams in order to enhance cross-functional cooperation and achieve sales targets.
• Monitor Service Level Agreements and ensure effective delivery of services to both internal and external customers.
• Become an active member of the local community in order to build strong ties and ensure brand recognition and relevance in the Country.
• Provide analysis of monthly statistics for product tracking purposes.
• Work with the Cluster Product team to determine and implement corrective actions were necessary to achieve sales goals.
• Ensure compliance to local legal and regulatory requirements, audits and any other credit or governance directives.
• Comply with all the Group’s policies and procedures.
• Ensure Affiliate financial targets are achieved for Cards & Electronic Banking Products
• Responsible for cost management of products in line with the country budget
• Provide feedback on the performance of service providers in the local environment.
• Provide feedback to various supporting sectors e.g. IT, Operations etc
• Provide honest feedback on the performance of colleagues
• Conduct periodic training (both in-house and external) on card and e-banking products for the staff
• Share knowledge and best practice with team members Qualification requirements & experience:
• Bachelor Degree in Finance, Accounting or project management
• 5 years’ experience in Banking Sector preferably in electronics Banking products management
• Bi-lingual – Any of the following additional languages: En- English, French
• Leading & Supervising
• Self-Development
• Business Acumen
• Maintain the insurance renewal register and ensure customers receive renewal reminders in good time to avoid portfolio attrition.
• Assist the Unit Head in executing sales strategies put in place to grow the unit’s revenue streams
• Work closely with Credit and Risk to monitor the credit portfolio and provide cover as appropriate
• Ensure timely preparation and dispatch of all regulatory reports to Regulatory authorities
• Ensure adherence to all Group Policies and Procedures People Management & Teaming
• Maintain and develop a culture of high performance, mutual respect, values and reputation in the Unit.
• Motivate and engage with the unit team to deliver the set targets.
• Share knowledge and best practice with team members and other Unit heads
• Bachelor’s Degree in Commerce, Finance, Accounting or Insurance
• At least – 3 years of work experience required.
• Stakeholder engagement ability
• Experience working within insurance set up
• Business Acumen
• Reliability and Maturity
• Leading & Supervising
• Execution skills
• Relating and Networking
• Self-Development
• Purpose and Vision
• Collaboration skills
• Clearing the suspense items inputting system items from the remittance advice
• Matching system transactions with statement transactions
• Processing of daily reconciliation for clearing suspense accounts
• Responding to enquiries and questions raised by internal/external auditors on suspense account in charge;
• To assist in resolving client’s complaints
• To prepare Clearing accounts reconciliation report and ensure quick accounting or correction of all suspense items.
• Support to reconciliation branches ‘clearing accounts,
• Reconcile NOSTRO, Suspense and Internal accounts assigned
• Ensure any pending items >7 days are investigated and escalated for immediate resolution
• Ensure all stakeholders concerned liquidated any pending items brought to their attention
• Submit daily status of pending items to the relevant stakeholders
• Submit proofs and regulatory reports in a timely manner
• Liaise with e-Process to ensure CLIREC accounts are updated on a daily basis
• Ensure RCSA log is in place and issues raised are addressed
• Have a good practical experience of using Excel and able to use functions such as sorting, filters, subtotals and lookup tables
• quality orientation and initiative, strong organization skills, team working and time management skills
• Drive growth of portfolio assigned to, monitoring, quality of the asset loan book and full compliance of credit policy and procedures.
• Provide to all customers under your portfolio Bank digital products (NIIB and Borrowing customers)
• Deliver appropriate product solutions and services to customers in order to deliver at least 75% of the customer’s wallet.
• Advise and prevent the customer to avoid falling in PDOs and NPL as well as it’s negative consequences
• Explain to the customer the terms and conditions of credit notification as per BNR guidelines” key fact Statement
• Ensure all credit transactions and credit files in portfolio comply with the spirit and the letter of all applicable laws, regulations and institutional policies.
• Ensure all proceeds are channelled to the customer account to avoid diversion and arrears on account(s) ;
• Escalate observed breach of policy and procedures which may result in the bank loss
• Portfolio accountability, monitoring and quality (Reminders and warning Letters on PDOs and NPL, insurances renew,)
• Follow up on all pending transactions and ensure full completion.
• Maintain customer profiles and files documentation archives (Ensure security requested in CAs and PPs are in place)
• Submit to your line manager reports in a timely manner; daily planner, call memos, sales plans, forecasts, expense refunds etc.
• Provide feedback on the performance of service providers.
• Provide cover for other account managers or sales officers when necessary
• Share knowledge and best practice with team members Qualification requirements & experience:
• Bachelor Degree/Business Adm./ Finance, Marketing, Commerce or any related field
• Degree in Business Administration, Sales and Marketing or Commerce is preferred

Ensuring information security activities aligns with data protection and privacy requirements.

Interfacing with an appropriate data protection regulatory authorities on compliance with data protection regulations.

Monitoring compliance with data protection regulations, other applicable data protection provisions and strategies for protection of personal data, including the allocation of responsibilities, awareness-raising and training of staff (e.g.: Human Resources) involve in the processing operations and related verifications.

Interfacing with appropriate internal and external stakeholders in Legal, Compliance and Technology to adhere to legal, contractual and supervisory authorities.

Maintaining data protection and privacy governance structure within the affiliate.

Ensuring data protection and privacy issues are addressed at appropriate meetings within the affiliate

Carry out routine tasks associated with data protection & privacy

Ensure privacy-enhancing technologies are embedded in all applicable solutions and projects

Qualification requirements & experience:

Certified Data Protection Officer/CISSP/CISM

Knowledge on ISO 27001/ISO 22301 (lead auditor/implementer), PCI-DSS and PA-DSS is an important element

5 years’ experience gained working in either of the follow- ing business functions – BCM, Technology, Risk or Operations

At least a bachelor’s degree in a technology-related field. (Master’s will be a plus)

Relevant Security Experience, at least 5 years in Data Protection field.

Experience of Managing Projects

Ability to work in a Multicultural Environment

Proven track record of achieving results and managing teams.

Ability to build rapport with VPs and Cluster/Regional Managers

Constructively manage all stakeholders and break barriers

Ability to build and lead effective and successful teams

Analytical thinker combined with skills of thinking outside the box

Ability to effectively use technology to leapfrog the competition

Withstanding pressure without it having an effect on efficiency or quality

Ability to deal with ambiguity and a changing environment

Strong analytical and diagnostic skills

Manager Cards Product (1)

Job Purpose: To effectively package and deliver approved Consumer Banking products to the satisfaction of customers in line with Group policies and within local regulations. Responsible for the delivery of approved consumer Banking products regarding opportunity identification, shelf placement, distribution and pricing in order to drive optimum sales. Maintain productive relationships with the sales teams and external customers

Specific responsibilities: Product Management

Aggressive enrolment of Customers on all Cards & EB products (both at the bank and Customer’s premises).

Ensure the positioning of approved key products as “best in the brand”.

Ensure appropriate product pricing in-country, subject to approval from Group Product Team.

Deliver on sales targets

Focus on promotion and management of approved standard domestic products with regard to sales, service and compliance with Group policies and local regulations.

Relationship Management

Risk, Governance & Control

Financial Management

Administration and Teaming

Strong analytical skills.

Strong Microsoft Office skills

Flair for Technology products.

Reliability and Maturity

Relating and Networking

Execution skills

Officer CASA & Bancassurance (1)

Job Purpose: To Provide an efficient operational, administrative and client support function for all CASA &Bancassurance internal and external customers, to ensure the promotion of service culture that is customer-centric and in accordance with the corporate values of Ecobank Rwanda Plc

Specific responsibilities:

Business Performance.

Action Daily, weekly and monthly new business and renewals sales and premium reconciliation reports and ensure necessary tasks are undertaken to effectively manage the CASA& Bancassurance portfolio.

Maintain an up to date record of all closed business leads referred to the unit by the business units and provide the same on a monthly basis to the respective specialist to track team’s performance

Manage and monitor claims registered by customers and give feedback to all parties in the claims process to ensure effective and efficient processing within stipulated Turn-Around Times

Participate in the preparation of Unit ’s annual accounts

Relationship Management & Customer Service

Establish strong relationships with key customers and insurance providers to ensure that the service provided to the customers meets the required standards and turnaround times as stated in the SLA’s

Provide feedback on queries from business units and customers relating to policy information

Ensure efficient under-writing and Policy documentation is done.

Provide after-sales onboarding support to clients

Maintain a current debtors list from all supporting insurance companies and monitor insurance premium payments from customers to ensure prompt settlement of premium obligations

Risk, Governance & Control

Pro-actively and timeously identify potential problems and formulate appropriate risk mitigating strategies.

Ensure insurance premium schedules are reconciled on a monthly basis and premium settlement are paid to the appropriate accounts

Maintain proper record keeping in terms of Proceeds of Crime and Anti Money Laundering Act as well as the Insurance Act Requirements

Ensure Unit’s compliance with legal and regulatory insurance requirements, audits and any other governance directives.

Understand and communicate clearly the business strategy of the Unit to the stakeholders in a manner that enables buy-in.

Attend all mandatory training to enhance selling skills and Insurance products knowledge.

Provide honest feedback on performance of colleagues

Qualification requirements & experience:

Reconciliation Officer (1)

Job Purpose: To reconcile and clean up the clearing accounts, ensure that all transactions are correctly accounted, Enforce compliance with policies, processes, procedures and controls in the processing units as per OPM requirements, Customer Excellence in all aspects of the execution of duty

Specific responsibilities:

Qualification requirements & experience:

Degree in Accounting /Finance, Economics or related fields

Strong communication and computer skills,

Excellent client presentation skills

Hard-working, ability to follow up, and initiative

Customer focus, social behaviour, cooperative,

Relationship Manager_ Local Corporates (1)

Job Purpose: To manage customer relationships to achieve set sales targets as per KPIs and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and excellent delivery of the bank’s products and services whilst building long term profitable customer relationships

Specific responsibilities:

Sales & Marketing Management

Customer files analysis, maintenance and annual review within TAT( CAs and PPs)

Drive Local Corporate business under the assigned portfolio

Sale Bank Digital products and onboard existing and new customers on Bank digital platform (Master pass, OMNI, Mobile Apps, RIB, etc) and work closely with other departments

Deliver set targets as per KPIs for deposits, risk assets, transactions and revenue and the effective management of customers.

Continually seek new opportunities to market services and bring in new customers by thoroughly understanding the marketing and economic environment.

Relationship Building & Customer Service

Deliver Excellent customer service towards customers under Local Corporate portfolio assigned

Deliver agreed customer and product sales, wallet share and profitability targets.

Create and monitor customer sales program and strong customer relationship for the retention of existing and new prospects customers acquisition.

Drive proper booking of all transactions of customers including deposits, loans, revenues and costs and reconcile with Financial Control and all proceeds for the repayment of the

loan.

Reactivate dormant accounts and contribute to the reduction of high departmental dormancy rate

Regular visits to customers and provide pre-calls and memo for the outcomes.

Responsible for keeping self and supervisors up to date on competitor data and feedback provided for product and service changes or development.

Achieve a minimum customer satisfaction rating of ‘very satisfied’.

Communicate through emails, letters any modification to the customer accounts (Business and personal Address, telephone, etc) and application progress and requirements on time.

Build a strong local profile for self and bank through positive involvement in community activities.

Own customer complaints and resolution process in the portfolio and collect all past-due obligations.

Advice/update customers on all tariffs, policies, procedures and any other changes to products or accounts.

Maintain proper authorization and contact customers with regard to confirmation limits and any other account management issues.

Risk & Compliance

Ensure compliance with operations risk e.g. KYC and anti-money laundering measures plus any other Group controls.

Ensure all credit lines are current and all credit transactions are duly approved per policy within acceptable TAT.

Maximum NPL of 12% of the portfolio and 5% of portfolio revenues+ strong recovery on Write Off loans

Operate within the set expense budget on a customer by customer basis.

Administration & Teamwork

3 years of experience in Sales in the Financial Sector is required

Customer Service oriented

Interpersonal Skills

Communication skills

Planning & Organizing skills

Business Acumen

Relating & Networking

Ecobank Rwanda Plc is an equal opportunities company and females candidates are encouraged to apply, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter

How to apply: Interested candidates should send their application file (CV, Academic certificate and cover letter) on: Allerw-hrc@ecobank.com

Only those who strictly meet the criteria should apply for this position. Due to the expected high volume of application, we cannot respond to all applications and will only be contacting shortlisted applicants