1.Hospitality Coordinator
Hospitality Coordinator
University of Global Health Equity (UGHE) Butaro, Rwanda
Job Title: Hospitality Coordinator
Reports to: Campus Operations Manager
Location: Butaro, Rwanda
Position Overview
This position is responsible for coordinating day-to-day campus hospitality on all items related to dining, cleaning, accommodations, special events, program logistical support, welcoming visitors and new residents, and more. Reporting to the Campus Operations Manager, the Hospitality Coordinator is required to live on the Butaro campus full time including weekends as needed.
Responsibilities
- Act as the main liaison between UGHE operations team, the outsourced cleaning firm and dining firm, as well as campus residents when it comes to all hospitality needs;
- Manage the Butaro Campus housing assignment schedule for all students, staff, faculty, visiting faculty, visitors, and programs, in coordination with both the operations and academic program teams;
- Oversee the Hospitality Assistants providing daily training, mentorship, and weekly activity planning;
- Support in improving the full campus cleaning schedule in liaison with the outsourced cleaning firm supervisor and the Campus Operations Manager;
- Conduct regular checks to ensure that all rooms and units are fully prepared at least 24 hours in advance of the residents arrival;
- Conduct regular kitchen inspections at least twice a month;
- Partake in unit inspections with the student services and facilities team to ensure all housing is being maintained accordingly by UGHE and its residents;
- Create, distribute and monitor a cleaning checklist to guide the oversight for each housing unit and academic/admin building (ie cleaning checklist, supply checklist, maintenance checklist, etc.)
- Support the Campus Operations team in carrying out specific operations duties as needed (ie if a resident informs you that they have no hot water, work with the plumber to ensure it is fixed efficiently, and then inform the resident once it is complete.)
- Keep a daily track record of all requests, complaints, actions taken, and so on coming into the hospitality team;
- Monitor all logged issues over time and suggest ways for improvement during weekly meetings with the Campus Operations Manager;
- Support the Campus Operations Manager in operating the Butaro Campus and hospitality related functions each day in an efficient, safe, and cost-effective manner;
- Coordinate with other Campus Operations team to ensure the hospitality team is supporting each resident and guest in the most courtesy away;
- Work with Campus leadership to set monthly hospitality priorities and determine key tasks to be done;
- Oversee and/or provide campus tours to visitors and new staff or faculty as needed;
- Assist HR in orientation of new campus residents when it comes to life on campus;
- Liaise with the cleaning firm manager on a daily basis to ensure outsourced staff are performing adequately and work schedules are harmonious – provide training and mentorship when they are not meeting expectations;
- Support in the planning and coordination of special events, academic program needs, etc.;
- Collaborate with the Campus Operations Manager and Director of Campus Operations to continually develop and improve Campus hospitality systems to better meet the needs of the residents;
- Develop a detailed technical Hospitality Manual and accompanying Standard Operating Procedures (SOPs) laying out how all hospitality related functions are to operate on the campus (ie responding to resident needs in the housing, receiving visitors, etc.);
- Work closely with the Facilities team to conduct testing the functionality of the equipment installed in accommodation facilities to ensure they are in good working order after handover from the construction firm but before campus occupancy (i.e. ensuring doors and windows open correctly, water pressure is sufficient, etc.);
- As UGHE brings new housing and buildings online, oversee the increasing of contracted services as well as advice on procurement requirements;
- Assist in overseeing the budget concerning campus hospitality functions.
Procurement & Logistics
- Partake in the periodic procurement plan for the hospitality needs and all housing units as well as new ones as they are built;
- Work closely with the Warehouse and Logistics team to ensure all Campus accommodations are fully stocked with the baseline items provided by UGHE;
- Provide feedback on the selection as well as local and international procurement of hospitality-related consumables, equipment, and imported goods in relation to this program;
- Ensure that UGHE’s hospitality procurement is sourced from the Butaro District as much as possible;
- Participate in the procurement needs and installations of all furniture, fixtures, and equipment throughout all the housing units as well as new housing as they are built;
Community Relations
- Support community relations efforts by acting as another friendly face of UGHE welcoming guests and community members as needed, attending community events, striving to build and maintain excellent relationships with our neighbors in the cell, sector, and district;
- Mindful of UGHE’s commitment to the Butaro community, work with the contracted firms to continually develop initiatives to hire as many local employees as possible;
Qualifications
- Minimum 3-5 years work experience in hospitality or other related field.
- Experience coordinating hospitality in a university, NGO, or hotel industry setting.
- Knowledge and experience in higher education or global health is mandatory; knowledge and experience in both is desired.
- Excellent communication and writing skills; ability to articulate UGHE’s and PIH’s mission and program objectives persuasively.
- Ability to serve as an external representative to government officials, UGHE partners, and donors.
- Ability to live in Butaro full-time required (including weekends as needed).
- English and Kinyarwanda proficiency required; French knowledge preferred.
- Excellent organizational skills; ability to manage complex and dynamic projects from creation to completion, plan and prioritize multiple projects, and coordinate teams to meet deadlines.
- Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and organizations.
- Demonstrated poise, tact, integrity, and professionalism.
- Interest in social justice strongly desirable.
- Bachelor’s degree required.
To Apply
Applicants should provide: (1) a curriculum vitae, (2) a cover letter, (3) a personal statement addressing candidate’s experience working in a related field, (4) names and contact information of three professional references who can attest to experience in education, leadership and management experience; at least one of these references should be an immediate supervisor and (5) copies of all degrees earned and current professional certifications. Please upload your cover letter, personal statement, and proof of degrees attained as a single PDF file under “Additional Files” on the application page.
The deadline: 29th November 2021
2.Campus Operations Manager
Campus Operations Manager
University of Global Health Equity (UGHE) Butaro, Rwanda
Description
Job Title: Campus Operations Manager
Reports to: Director of Campus Operations and Community Engagement
Location: Butaro, Rwanda
Position Overview:
Reporting to the Director of Campus Operations and Community Engagement, the Campus Operations Manager (COM) is responsible for a range of activities in overseeing the day-to-day campus operations of the campus. Main responsibilities include hospitality (i.e. dining, cleaning, and accommodations), warehousing, supply chain and logistics, program support, campus life, among others.
Operations Management
- Assist the DCO in operating the Butaro campus each day in an efficient, safe, and cost-effective manner.
- Assist the director of campus operations to identify campus FF&E needs and coordinate orders with the Kigali and Boston procurement team;
- Oversee main services on campus including dining, cleaning, campus waste disposal, warehousing and accommodations.
- Provide program support to academic teams throughout the duration of the school year as well as during special programs and events.
- Coordinate with other department managers to ensure the operations department is supporting each team to meet their required functions.
- Work with campus operations team to set monthly priorities and determine key tasks.
- Manage staff and create feasible work plans that harmonize with one another.
- Coordinate with other UGHE departments to support the academic, research, and other programmatic activities hosted on the Butaro campus.
- Create a technical Campus Operations Manual for all functions along with accompanying Standard Operating Procedures.
- Update all campus manuals and SOPs annually to make sure they are on date
- Collaborate with the DCO and Senior Leadership Team (SLT) to continually develop and improve campus operational systems to better meet the needs of the residents.
- Participate in annual and strategic planning for UGHE’s operations.
- Support fundraising and other guest visits to the Butaro campus.
- Hire, train, and supervise all employees and other direct reports necessary to meet the campus operations requirements.
- Assist the director of campus operations to review all contractors’ contract who are under operations team.
- To be part of the emergency response team and implement all approved campus guidelines to make sure the campus stays safe
- Create and supervise the accommodation allocation plan for all Butaro Campus residents.
- Support recently promoted team members in the hiring and onboarding of additional staff as the team continues to grow
- Plan all campus events(graduations and others) on campus
- Giving tour to campus visitors whenever necessary
- Support the DCOCE in the campus outfitting for new houses
- Prepare all needed reports of the campus operations department
- Report to the Director of Campus Operations and Community Engagement with timely updates on current operations
Supply Chain & Logistics
- Assist the procurement team to create and manage systems to ensure an efficient campus supply chain system that minimizes stock outs and waste.
- Assist in contract negotiations for procurement selection as well as support procurement team in local and international procurement of consumables, equipment, and imported goods in relation to this program.
- Work with procurement to ensure that UGHE’s procurement is sourced from the Butaro District as much as possible.
- Actively partake in weekly calls with the Boston and Kigali Supply Chain team carrying out international procurement for the Butaro campus.
- Serve as the primary point person for organization logistics, working across the team to optimize use of vehicles and staff.
Financial Management
- Monitor and review monthly spending against budget.
- Supervise implementation of budget lines in accordance with rules and regulations, and in coordination with DCO.
- Develop fluent understanding of operations components of budget and make day-to-day spending decisions within decided upon guidelines.
Qualifications
- Minimum five years work experience in operations, managerial position, hospitality, hotel management, supply chain, logistics, or other related field.
- Bachelor’s degree required; Master’s in related field strongly desired
- Experience managing complex operations in a resource-limited setting.
- Knowledge and experience in higher education, hotel management, or global health is strongly preferred; knowledge and experience in both is desired.
- Excellent communication and writing skills; ability to articulate UGHE’s and PIH’s mission and program objectives persuasively.
- Ability to serve as an external representative to government officials, UGHE partners, and donors.
- Ability to live in Butaro full time (including weekends as needed) required.
- English and Kinyarwanda proficiency required; French knowledge highly preferred.
- Excellent organizational skills; ability to manage complex projects from creation to completion, plan and prioritize multiple projects, and coordinate teams to meet deadlines.
- Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and organizations.
- Demonstrated poise, tact, integrity, and professionalism.
- Interest in social justice is strongly desirable.
How to apply
Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://www.pih.org/pages/employment?p=job%2FoIPphfwX
The deadline: 29th November 2021
3.Talent Acquisition and Development Assistant
Talent Acquisition and Development Assistant
University of Global Health Equity (UGHE) Kigali, Rwanda
Description
Talent Acquisition and Development Assistant
University of Global Health Equity is on a mission to radically change the way health care is delivered around the world. UGHE is a new university based in Rwanda that is building the next generation of global health professionals—doctors, nurses, researchers, and public health and policy experts—into leaders and change makers who strive to deliver more equitable, quality health services for all.
ROLE PROFILE:
Title: Talent Acquisition and Development Assistant
Reports to: Talent Acquisition and Development Manager
Location: Kigali, Rwanda
Role Purpose
The role will support in coordinating recruitment and selection needs and maintaining systems and structures for tracking, analyzing, and reporting outcomes. The job incumbent will also coordinate and support the development and delivery of effective learning & development programs.
KEY RESPONSIBILITIES
- Recruitment and selection
- Support the design and implementation of the overall recruiting strategy.
- Facilitate and implement all phases of the recruitment process.
- Prepare recruitment materials and post jobs to appropriate job board and any other relevant avenues.
- Source suitable candidates from internal databases, job boards, and career sites.
- Schedule and coordinate interviews in line with University procedure and participate in the selection process if need be.
- Assist with the interview process, attending and conducting interviews
- Support the background and reference checks for successful candidates.
- Onboard new employees in order to become fully integrated.
- Manage candidate databases and tracking systems.
- Facilitate and process payment for different suppliers including job boards,etc.
- Maintain safe custody of recruitment records, both online and physical, for ease of reference during audits.
- Ensure compliance with existing policies.
- Performs other duties as assigned.
2. Learning and Development
- Collect training needs and plans from departments.
- Regularly update the use of Professional Development Fund.
- Support the development of effective induction programmes for new staff, fellows, and interns.
- Create and/or deliver a range of training using classroom, online and blended learning.
- Monitor progress made via different training and development initiatives.
QUALIFICATIONS AND EXPERIENCE
- A Bachelor’s degree in human resources, Organizational Psychology, Business Administration, or any other relevant field.
- Minimum 2-3 years of experience recruiting.
- The ability to conduct different types of interviews.
- Experience with recruitment processes and databases.
- Excellent communication skills.
- Good interpersonal skills.
- Membership to a Professional body in human resource management is an added advantage;
- Integrity and respect for confidentiality of HR records is a must;
- Commitment to global health and social justice.
CORE COMPETENCIES
- Accountability: Demonstrates commitment to personal responsibility and value for equity.
- Communication: Demonstrates ability to articulate UGHE’s and PIH’s mission and program objectives persuasively.
- Agility: Flexible, results-oriented, and able to work in a project-driven environment
- Management: Demonstrates ability to manage people and teams.
- Attention to details: Ability to consider any single detail before making any decision.
- Analytical: Can think fast, ability to assess the recruitment process and guide accordingly in line with UGHE talent acquisition policies and procedures.
- Coordination: Demonstrates ability to coordinate different recruitment activities by ensuring set timelines are respected.
- Organization: Strong organization skills and ability to plan.
- Work under pressure: Can work efficiently and effectively even during peak seasons.
- Multitask: Ability to support the recruitment process at different stages for different roles.
- IT skills to be able to fast track the recruitment process.
- Recruiting and Interviewing skills.
How to apply
Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://www.pih.org/pages/employment?p=job%2Fo55jhfwu
The deadline: 21st November 2021
4.Faculty Digital Health
Faculty Digital Health
University of Global Health Equity (UGHE) Kigali, Rwanda
Description
Position Title: Faculty Digital Health
Reports to: Chair of Executive Education
Location: Kigali, Rwanda, with occasional travel to Butaro, Rwanda
Position Overview
The dynamic and rapidly growing University of Global Health Equity (UGHE) is seeking a highly skilled and experienced Assistant Professor of Digital Health. Novel technologies and technological solutions (e.g., artificial intelligence, the internet of things, virtual/augmented/mixed-reality, robotics, 5G) are becoming more intelligent and ubiquitous for utilization of data-driven health applications. Digital innovations at the community and primary health facility level is important for strengthening the linkages with, and use of, formal health services, while also supporting the institutionalization and strengthening of the community health system as a whole. The term “digital health”, which includes health informatics, as well as both mHealth and eHealth, describes the general use of information and communication technologies (digital, mobile, and wireless) to support the achievement of health objectives. This position will ultimately be responsible for helping to build the capacity and knowledge of digital health across the university, as well as throughout the region.
Candidates must demonstrate proven experience in the digital health field – especially concerning the deployment of information systems and mHealth solutions, such as decision support and client communication tools. IT knowledge should span from a micro-level of, for example, building and developing mobile applications (apps), to a macro-level of interoperability and systems level digital architecture. The candidate should be broadly familiar with the diverse areas that fall under the umbrella of digital health including in: healthcare data storage, sharing, data protection, and other areas of health informatics; supporting systems for epidemiological surveillance; telemedicine and other uses of IT in medical diagnosis, treatment, and patient monitoring (including onsite and remote biosensors); mobile applications; artificial intelligence and drone technologies. A background in IT innovation and implementation science will also be important for this position.
A background in curriculum development and administration are essential for this position, as UGHE seeks to develop a masters-level program in digital health, in addition to becoming a World Health Organization Collaborating Center for Africa (the first on the continent).
Responsibilities
- Design and deliver courses that fall under the rubric of digital health that include courses in: health informatics, data science, building digital health systems, OpenMRS and medical record sharing, health, and mobile application design, biosensors, and remote patient monitoring, and AI and drone technologies.
- Liaise with other departments in the university to embed digital health throughout university curricula.
- Administer and collaborate on all digital health delivery.
- Conduct research and scholarship that contributes to the development of the field of digital health.
- Contribute to the academic and community service as needed.
Qualifications
- Minimum of a Master’s degree (Ph.D. is desired) in Health Information Management with training in information systems, data science, and/or computer science, and evidence of healthcare-related work experience.
- Broad familiarity with the field of Digital Health.
- Background in teaching, research, and scholarship.
- Prior work in the private and academic sectors is desirable.
- Excellent spoken and written English (fluency in French is desired).
- Experience developing digital health solutions.
- Familiarity with current trends in digital health.
To Apply
Applicants should provide: (1) a resume, (2) a cover letter, (3) names and contact information of three professional references who can attest to work experience, and (4) copies of all degrees earned. Please upload your cover letter and copies of degrees as a single PDF file under “Additional Files” on the application page.
Organizational Profile
University of Global Health Equity (UGHE) is a new kind of university focused on training the next generation of global leaders in health care delivery. The University launched in Rwanda in September 2015 with the Master of Science in Global Health Delivery (MGHD). Through an academic experience uniquely rooted in the values of equity, students are empowered to both ease suffering at the bedside and drive transformational, systemic changes to the health system.
UGHE is an initiative of Partners In Health (PIH), an internationally recognized non-profit organization whose mission is to provide a preferential option for the poor in health care. In over nearly three decades of operating alongside public sectors in countries around the world, PIH has developed a model to deliver high-quality healthcare to some of the world’s most marginalized communities. Nowhere has this impact been more profound than in Rwanda, where Inshuti Mu Buzima—PIH’s sister organization—and our government partners have driven innovation for a decade.
Members of the UGHE community are tenacious and resolute in our drive to attain social justice, make common cause with those in need, listen to and learn from others, and operate with honesty and humility as we uphold academic integrity and intellectual curiosity. The UGHE team seeks individuals committed to these values to join the team.
Partners In Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The deadline:19th November 2021
5.Nutrition and Early Childhood Development Coordinator
Nutrition and Early Childhood Development Coordinator
University of Global Health Equity (UGHE) Butaro, Rwanda
Description
Nutrition and Early Child Development (NECD) Coordinator
University of Global Health Equity is on a mission to radically change the way health care is delivered around the world. UGHE is a new university based in Rwanda that is building the next generation of global health professionals—doctors, nurses, researchers, and public health and policy experts—into leaders and change makers who strive to deliver more equitable, quality health services for all.
ROLE PROFILE:
Title: NECD Coordinator
Reports to: DVC – Academics & Research Affairs
Location: Butaro, Burera District, Rwanda
Role Purpose: This role will be responsible for undertaking administrative, project management, and research development, execution, monitoring, and reporting of NECD programs.
KEY RESPONSIBILITIES
- Manage programmatic logistics to support all NECD program related events;
- Coordinate and support all events and processes related to the NECD grant related research, training, and reporting
- Serve as the first point of contact for NECD partner organizations and ensure a quality experience in their interaction with the university;
- Generate reports and content for internal and external audiences derived from the NECD programmatic data;
- Provide general and technical support to the NECE research projects, assessment, and program evaluation, through background research, data collection, entry, and analysis;
- Identify and implement NECD related research projects
- Evaluate NECD training curriculum
- Identify skill gaps in NECD training programs
- Schedule and coordinate curriculum review meetings, research dissemination meetings for NECD;
- Manage NECD project timeline to ensure all activities are efficiently executed;
- Assist in managing external relations, serving as a point of contact between the team and internal and external stakeholders; and
- Organize necessary logistics related to the NECD projects.
KEY DELIVERABLES
- Ensure UGHE conducts 4 NECD research projects each year (Two by faculty, two by students)
- Review NECD training curriculum
- Organize 2 curriculum review workshops
- Organize annual dissemination meeting
- Professional coordination of NECD meetings and accuracy in documentation
- All required program documentation and reports
QUALIFICATIONS AND EXPERIENCE
- Master degree in health, public health, nutrition, childhood development;
- Research experiences
- Three (3) years of working experience
TECHNICAL COMPETENCIES
- Proficient computer skills with fluency in Microsoft Office Suite programs including Excel, Google Suite products, and the ability to learn new computer programs quickly
- Experience in project management
- Background in research projects
- Demonstrated work experience in an administrative, management role in a fast-paced environment
- Experience supporting the project team in producing deliverables and manage timeline
- Experience in event planning or proven skills to organize and execute logistics
- Experience in report writing
BEHAVIOURAL COMPETENCIES
- Ability to make decisions based on data findings
- Exemplary interpersonal skills
- Ability to effectively collaborate with culturally diverse staff across departments and countries
- Exemplary written and oral communication skills
- Demonstrated strategic thinking and analytical skills.
- Good judgment, and creative problem-solving
- Possess diplomatic instincts, ability to gracefully and humbly work within challenging professional contexts requiring tact and judgment.
To Apply
Applicants should provide: (1) a curriculum vitae, (2) a cover letter, (3) a personal statement addressing candidate’s experience working in a related field; (4) copies of all degrees earned and current professional certifications. Please upload your cover letter, personal statement, and proof of degrees attained as a single PDF file under “Additional Files” on the application page.
The deadline: 18th November 2021
6.Research Assistant
Description
Job Title: Research Assistant
Reports to: Chair, Center for Gender Equity, University of Global Health Equity (UGHE)
Fixed Term Contract: 6 months
Location: Kigali, Rwanda; and as required with field trips to Butaro
ORGANIZATIONAL PROFILE
University of Global Health Equity is on a mission to radically change the way health care is delivered around the world. UGHE is a new kind of university-based in Rwanda that is building the next generation of global health professionals—doctors, nurses, researchers, and public health and policy experts—into leaders and change-makers who strive to deliver more equitable, quality health services for all.
Members of the UGHE community are tenacious and resolute in our drive to attain social justice, make common cause with those in need, listen to and learn from others and operate with honesty and humility as we uphold academic integrity and intellectual curiosity. The University of Global Health Equity seeks individuals committed to these values to join the team.
ROLE PROFILE
The Center for Gender Equity at University of Global Health Equity was launched in 2020 and is responsible for mainstreaming of gender in UGHE’s academic, research, community engagement, and organizational development activities. The Center is also responsible for directing a Gender and Social Justice Course for UGHE’s Bachelor of Science, Bachelor of Surgery program (MBBS), as well as other long- and short-term training on gender and global health issues including the Master of Global Health Delivery (MGHD) program.
The Research Assistant will provide research support to the Center for Gender Equity. S/he will be involved in various research projects pertaining to gender and sexual and reproductive health. This position is an opportunity for the Research Assistant to develop his/her research skills. The ideal candidate for this position is highly self-motivated and passionate about research and education, with superior attention to detail and organizational skills. S/he will work across all research engagements at the center and must be exceedingly well organized, flexible, resourceful, and proactive.
Responsibilities
- Data collection, conducting qualitative and/or quantitative analyses, including data management
- Writing project deliverables, such as research proposals, reports, and publications
- Preparing PowerPoint slides, report, and poster presentations as required
- Conduct literature searches and reviews and support with ethics review submissions
- Support resource mobilization for the Center for Gender Equity including preparing research grant applications to external funding sources, coordinating reporting to external funders, and managing financial approvals and other financial processes
- Any other tasks as designated by the supervisor
Qualifications
- BA, MA or MSc in Gender Studies, Public Health, Global Health or health-related programs
- Demonstrated research experience – minimum of 2 years
- Expertise in research methods and practical knowledge of research implementation
- Familiarity with qualitative and/or quantitative data analysis and related software, including SPSS, Nvivo, and others
- Fluency in Microsoft Word, Excel, PowerPoint, and Google Drive
- Ability to manage and prioritize projects with high attention to detail
- Ability to work under pressure, meet tight deadlines, and manage competing priorities
- Knowledge of gender, sexual and reproductive health, health sciences, and/or global health content preferred
- Experience working in a higher education environment preferred
- Exemplary interpersonal skills; ability to effectively collaborate with culturally diverse staff across departments and countries;
- Excellent written and oral communication skills in English. Preference is given to candidates with Kinyarwanda knowledge
How to apply
Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://www.pih.org/pages/employment?p=job%2Fou2hhfwO
The deadline: 17th November 2021
