1.Facilities Maintenance Manager
Facilities Maintenance Manager
University of Global Health Equity (UGHE) Butaro, Rwanda
Position Title: Facilities Maintenance Manager
Reports to: Director of Infrastructure
Location: Butaro, Burera District, Rwanda
Organizational Profile
The University of Global Health Equity (UGHE) is a new kind of university focused on training the next generation of global leaders in health care delivery. The university launched in Rwanda in September 2015 with its flagship degree program: the Master of Science in Global Health Delivery. Through an academic experience uniquely rooted in the values of equity, students are empowered to both ease suffering at the bedside and drive transformational, systemic changes to the health system.
UGHE is an initiative of Partners In Health (PIH), an internationally recognized non-profit organization whose mission is to provide a preferential option for the poor in health care. In over nearly three decades of operating alongside public sectors in countries around the world, PIH has developed a model to deliver high-quality health care to some of the world’s most marginalized communities. Nowhere has this impact been more profound than in Rwanda, where Inshuti Mu Buzima—PIH’s sister organization—and our government partners have driven innovation for a decade.
Members of the UGHE community are tenacious and resolute in our drive to attain social justice, make common cause with those in need, listen to and learn from others, and operate with honesty and humility as we uphold academic integrity and intellectual curiosity. The University of Global Health Equity seeks individuals committed to these values to join the team.
Position Overview
This position is responsible for management and supervision of services such as facilities maintenance, renovations, repairs, facilities security and safety as well as landscaping for all UGHE premises to ensure the surrounding environment is in safe and suitable working condition and ready for occupancy. The position is further responsible for the management and supervision of all facilities maintenance staff and service maintenance contractors for all UGHE Premises.
Key Responsibilities
Leadership and Management
- Provide leadership to the Facilities Maintenance team and maintain open communications including attending meetings with all stakeholders and staff as required
- Manage in-house and contract staff to ensure maintenance works are carried out in a timely and effective manner, endeavoring at all times to ensure a professional outcome with minimal disruption;
- Develop and implement the Campus facilities safety policies and procedures;
- Manage all contract services, contracts associated with maintenance of buildings and infrastructure
- Ensure UGHE complies in full with the National policies related to safety and facilities maintenance of public facilities;
- Communicate effectively with all stakeholders on projects, maintenance and refurbishments associated with their areas, as well as the university in general;
- Ensure proper documentation of all facilities maintenance works to guide decision making and planning
- Prepare annual facilities maintenance work plan and budget as well as monthly, quarterly and annual reports for the same
Technical
- Inspect and pre-approved occupancy of all UGHE facilities to ensure conformity with UGHE facilities safety standards
- Develop and maintain an energy management plan for the entire campus within acceptable guidelines that do not compromise safety and security and implement strategic analysis of campus facilities, infrastructure and relevant life cycles;
- Develop and manage a facilities online request system (BIM 360 Ops) for campus residents to be able to report areas which need support from a member of the facilities team
- Develop and coordinate long term area refurbishment programs, routine, non-routine and mandatory maintenance programs for both preventative and corrective maintenance work within available budget
- Enforce safety requirements specified by the contractor and by UGHE policies (e.g. wearing of helmet while at the work site, ensuring visitors keep distance from any active construction or other potential hazards) to promote safety to staff and visitors
- Prepare tender documentation for all major services contracts in accordance with the contracts policy for UGHE and participate in the tender selection process in accordance with contracts policy
- Report any loss, damage, or destruction of property, materials, trees and vegetation or equipment
- Support the University in attracting and retaining students, staff and faculty members, by maintaining the University’s facilities and grounds
- Carry out other such activities which may be requested by the supervisor
Qualifications:
- Minimum of five (5) years’ work experience in a supervisory and maintenance of building or construction site;
- Minimum of a bachelor’s degree in Civil/ Structural Engineering, Building Construction Management, Project Management, Facilities Management or a related field from a regionally recognised institution;
- English and Kinyarwanda proficiency required, French preferred;
- Experience in planning, policy, procedures formulation, and implementing monitoring and reporting systems;
- Experience and knowledge of construction management, budget monitoring, service agreements, and contractor performance management in large complex organizations;
- Proven experience in the coordination and effective delivery of multi-trade performance-based maintenance contracts;
- Comprehensive understanding of architectural and engineering plans and specifications;
- Demonstrated knowledge of the health and safety practices applicable to the building industry;
- Demonstrated ability to use email and the latest versions of Microsoft Word, Excel, and MS Project;
- Demonstrated experience in liaising with statutory authorities and government organizations in relation to major and minor works, maintenance projects, and services contracts;
- Ability to exercise independent judgement and personal initiative to constructively solve problems and make effective decisions based on knowledge of policy and procedures, relevant events, and strategic priorities;
- Ability to collaborate effectively with culturally diverse staff across departments and organizations; and
- Demonstrated poise, tact, integrity, and professionalism.
How to apply
Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://www.pih.org/pages/employment?p=job%2FoLoDhfwN
The deadline: 18th December 2021
2.Hospitality Coordinator
Hospitality Coordinator
University of Global Health Equity (UGHE) Butaro, Rwanda
Job Title: Hospitality Coordinator
Reports to: Campus Operations Manager
Location: Butaro, Rwanda
Position Overview
This position is responsible for coordinating day-to-day campus hospitality on all items related to dining, cleaning, accommodations, special events, program logistical support, welcoming visitors and new residents, and more. Reporting to the Campus Operations Manager, the Hospitality Coordinator is required to live on the Butaro campus full time including weekends as needed.
Responsibilities
- Act as the main liaison between UGHE operations team, the outsourced cleaning firm and dining firm, as well as campus residents when it comes to all hospitality needs;
- Manage the Butaro Campus housing assignment schedule for all students, staff, faculty, visiting faculty, visitors, and programs, in coordination with both the operations and academic program teams;
- Oversee the Hospitality Assistants providing daily training, mentorship, and weekly activity planning;
- Support in improving the full campus cleaning schedule in liaison with the outsourced cleaning firm supervisor and the Campus Operations Manager;
- Conduct regular checks to ensure that all rooms and units are fully prepared at least 24 hours in advance of the residents arrival;
- Conduct regular kitchen inspections at least twice a month;
- Partake in unit inspections with the student services and facilities team to ensure all housing is being maintained accordingly by UGHE and its residents;
- Create, distribute and monitor a cleaning checklist to guide the oversight for each housing unit and academic/admin building (ie cleaning checklist, supply checklist, maintenance checklist, etc.)
- Support the Campus Operations team in carrying out specific operations duties as needed (ie if a resident informs you that they have no hot water, work with the plumber to ensure it is fixed efficiently, and then inform the resident once it is complete.)
- Keep a daily track record of all requests, complaints, actions taken, and so on coming into the hospitality team;
- Monitor all logged issues over time and suggest ways for improvement during weekly meetings with the Campus Operations Manager;
- Support the Campus Operations Manager in operating the Butaro Campus and hospitality related functions each day in an efficient, safe, and cost-effective manner;
- Coordinate with other Campus Operations team to ensure the hospitality team is supporting each resident and guest in the most courtesy away;
- Work with Campus leadership to set monthly hospitality priorities and determine key tasks to be done;
- Oversee and/or provide campus tours to visitors and new staff or faculty as needed;
- Assist HR in orientation of new campus residents when it comes to life on campus;
- Liaise with the cleaning firm manager on a daily basis to ensure outsourced staff are performing adequately and work schedules are harmonious – provide training and mentorship when they are not meeting expectations;
- Support in the planning and coordination of special events, academic program needs, etc.;
- Collaborate with the Campus Operations Manager and Director of Campus Operations to continually develop and improve Campus hospitality systems to better meet the needs of the residents;
- Develop a detailed technical Hospitality Manual and accompanying Standard Operating Procedures (SOPs) laying out how all hospitality related functions are to operate on the campus (ie responding to resident needs in the housing, receiving visitors, etc.);
- Work closely with the Facilities team to conduct testing the functionality of the equipment installed in accommodation facilities to ensure they are in good working order after handover from the construction firm but before campus occupancy (i.e. ensuring doors and windows open correctly, water pressure is sufficient, etc.);
- As UGHE brings new housing and buildings online, oversee the increasing of contracted services as well as advice on procurement requirements;
- Assist in overseeing the budget concerning campus hospitality functions.
Procurement & Logistics
- Partake in the periodic procurement plan for the hospitality needs and all housing units as well as new ones as they are built;
- Work closely with the Warehouse and Logistics team to ensure all Campus accommodations are fully stocked with the baseline items provided by UGHE;
- Provide feedback on the selection as well as local and international procurement of hospitality-related consumables, equipment, and imported goods in relation to this program;
- Ensure that UGHE’s hospitality procurement is sourced from the Butaro District as much as possible;
- Participate in the procurement needs and installations of all furniture, fixtures, and equipment throughout all the housing units as well as new housing as they are built;
Community Relations
- Support community relations efforts by acting as another friendly face of UGHE welcoming guests and community members as needed, attending community events, striving to build and maintain excellent relationships with our neighbors in the cell, sector, and district;
- Mindful of UGHE’s commitment to the Butaro community, work with the contracted firms to continually develop initiatives to hire as many local employees as possible;
Qualifications
- Minimum 3-5 years work experience in hospitality or other related field.
- Experience coordinating hospitality in a university, NGO, or hotel industry setting.
- Knowledge and experience in higher education or global health is mandatory; knowledge and experience in both is desired.
- Excellent communication and writing skills; ability to articulate UGHE’s and PIH’s mission and program objectives persuasively.
- Ability to serve as an external representative to government officials, UGHE partners, and donors.
- Ability to live in Butaro full-time required (including weekends as needed).
- English and Kinyarwanda proficiency required; French knowledge preferred.
- Excellent organizational skills; ability to manage complex and dynamic projects from creation to completion, plan and prioritize multiple projects, and coordinate teams to meet deadlines.
- Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and organizations.
- Demonstrated poise, tact, integrity, and professionalism.
- Interest in social justice strongly desirable.
- Bachelor’s degree required.
To Apply
Applicants should provide: (1) a curriculum vitae, (2) a cover letter, (3) a personal statement addressing candidate’s experience working in a related field, (4) names and contact information of three professional references who can attest to experience in education, leadership and management experience; at least one of these references should be an immediate supervisor and (5) copies of all degrees earned and current professional certifications. Please upload your cover letter, personal statement, and proof of degrees attained as a single PDF file under “Additional Files” on the application page.
The deadline: 29th November 2021
3.Campus Operations Manager
Campus Operations Manager
University of Global Health Equity (UGHE) Butaro, Rwanda
Description
Job Title: Campus Operations Manager
Reports to: Director of Campus Operations and Community Engagement
Location: Butaro, Rwanda
Position Overview:
Reporting to the Director of Campus Operations and Community Engagement, the Campus Operations Manager (COM) is responsible for a range of activities in overseeing the day-to-day campus operations of the campus. Main responsibilities include hospitality (i.e. dining, cleaning, and accommodations), warehousing, supply chain and logistics, program support, campus life, among others.
Operations Management
- Assist the DCO in operating the Butaro campus each day in an efficient, safe, and cost-effective manner.
- Assist the director of campus operations to identify campus FF&E needs and coordinate orders with the Kigali and Boston procurement team;
- Oversee main services on campus including dining, cleaning, campus waste disposal, warehousing and accommodations.
- Provide program support to academic teams throughout the duration of the school year as well as during special programs and events.
- Coordinate with other department managers to ensure the operations department is supporting each team to meet their required functions.
- Work with campus operations team to set monthly priorities and determine key tasks.
- Manage staff and create feasible work plans that harmonize with one another.
- Coordinate with other UGHE departments to support the academic, research, and other programmatic activities hosted on the Butaro campus.
- Create a technical Campus Operations Manual for all functions along with accompanying Standard Operating Procedures.
- Update all campus manuals and SOPs annually to make sure they are on date
- Collaborate with the DCO and Senior Leadership Team (SLT) to continually develop and improve campus operational systems to better meet the needs of the residents.
- Participate in annual and strategic planning for UGHE’s operations.
- Support fundraising and other guest visits to the Butaro campus.
- Hire, train, and supervise all employees and other direct reports necessary to meet the campus operations requirements.
- Assist the director of campus operations to review all contractors’ contract who are under operations team.
- To be part of the emergency response team and implement all approved campus guidelines to make sure the campus stays safe
- Create and supervise the accommodation allocation plan for all Butaro Campus residents.
- Support recently promoted team members in the hiring and onboarding of additional staff as the team continues to grow
- Plan all campus events(graduations and others) on campus
- Giving tour to campus visitors whenever necessary
- Support the DCOCE in the campus outfitting for new houses
- Prepare all needed reports of the campus operations department
- Report to the Director of Campus Operations and Community Engagement with timely updates on current operations
Supply Chain & Logistics
- Assist the procurement team to create and manage systems to ensure an efficient campus supply chain system that minimizes stock outs and waste.
- Assist in contract negotiations for procurement selection as well as support procurement team in local and international procurement of consumables, equipment, and imported goods in relation to this program.
- Work with procurement to ensure that UGHE’s procurement is sourced from the Butaro District as much as possible.
- Actively partake in weekly calls with the Boston and Kigali Supply Chain team carrying out international procurement for the Butaro campus.
- Serve as the primary point person for organization logistics, working across the team to optimize use of vehicles and staff.
Financial Management
- Monitor and review monthly spending against budget.
- Supervise implementation of budget lines in accordance with rules and regulations, and in coordination with DCO.
- Develop fluent understanding of operations components of budget and make day-to-day spending decisions within decided upon guidelines.
Qualifications
- Minimum five years work experience in operations, managerial position, hospitality, hotel management, supply chain, logistics, or other related field.
- Bachelor’s degree required; Master’s in related field strongly desired
- Experience managing complex operations in a resource-limited setting.
- Knowledge and experience in higher education, hotel management, or global health is strongly preferred; knowledge and experience in both is desired.
- Excellent communication and writing skills; ability to articulate UGHE’s and PIH’s mission and program objectives persuasively.
- Ability to serve as an external representative to government officials, UGHE partners, and donors.
- Ability to live in Butaro full time (including weekends as needed) required.
- English and Kinyarwanda proficiency required; French knowledge highly preferred.
- Excellent organizational skills; ability to manage complex projects from creation to completion, plan and prioritize multiple projects, and coordinate teams to meet deadlines.
- Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and organizations.
- Demonstrated poise, tact, integrity, and professionalism.
- Interest in social justice is strongly desirable.
How to apply
Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://www.pih.org/pages/employment?p=job%2FoIPphfwX
The deadline: 29th November 2021
4.Talent Acquisition and Development Assistant
Talent Acquisition and Development Assistant
University of Global Health Equity (UGHE) Kigali, Rwanda
Description
Talent Acquisition and Development Assistant
University of Global Health Equity is on a mission to radically change the way health care is delivered around the world. UGHE is a new university based in Rwanda that is building the next generation of global health professionals—doctors, nurses, researchers, and public health and policy experts—into leaders and change makers who strive to deliver more equitable, quality health services for all.
ROLE PROFILE:
Title: Talent Acquisition and Development Assistant
Reports to: Talent Acquisition and Development Manager
Location: Kigali, Rwanda
Role Purpose
The role will support in coordinating recruitment and selection needs and maintaining systems and structures for tracking, analyzing, and reporting outcomes. The job incumbent will also coordinate and support the development and delivery of effective learning & development programs.
KEY RESPONSIBILITIES
- Recruitment and selection
- Support the design and implementation of the overall recruiting strategy.
- Facilitate and implement all phases of the recruitment process.
- Prepare recruitment materials and post jobs to appropriate job board and any other relevant avenues.
- Source suitable candidates from internal databases, job boards, and career sites.
- Schedule and coordinate interviews in line with University procedure and participate in the selection process if need be.
- Assist with the interview process, attending and conducting interviews
- Support the background and reference checks for successful candidates.
- Onboard new employees in order to become fully integrated.
- Manage candidate databases and tracking systems.
- Facilitate and process payment for different suppliers including job boards,etc.
- Maintain safe custody of recruitment records, both online and physical, for ease of reference during audits.
- Ensure compliance with existing policies.
- Performs other duties as assigned.
2. Learning and Development
- Collect training needs and plans from departments.
- Regularly update the use of Professional Development Fund.
- Support the development of effective induction programmes for new staff, fellows, and interns.
- Create and/or deliver a range of training using classroom, online and blended learning.
- Monitor progress made via different training and development initiatives.
QUALIFICATIONS AND EXPERIENCE
- A Bachelor’s degree in human resources, Organizational Psychology, Business Administration, or any other relevant field.
- Minimum 2-3 years of experience recruiting.
- The ability to conduct different types of interviews.
- Experience with recruitment processes and databases.
- Excellent communication skills.
- Good interpersonal skills.
- Membership to a Professional body in human resource management is an added advantage;
- Integrity and respect for confidentiality of HR records is a must;
- Commitment to global health and social justice.
CORE COMPETENCIES
- Accountability: Demonstrates commitment to personal responsibility and value for equity.
- Communication: Demonstrates ability to articulate UGHE’s and PIH’s mission and program objectives persuasively.
- Agility: Flexible, results-oriented, and able to work in a project-driven environment
- Management: Demonstrates ability to manage people and teams.
- Attention to details: Ability to consider any single detail before making any decision.
- Analytical: Can think fast, ability to assess the recruitment process and guide accordingly in line with UGHE talent acquisition policies and procedures.
- Coordination: Demonstrates ability to coordinate different recruitment activities by ensuring set timelines are respected.
- Organization: Strong organization skills and ability to plan.
- Work under pressure: Can work efficiently and effectively even during peak seasons.
- Multitask: Ability to support the recruitment process at different stages for different roles.
- IT skills to be able to fast track the recruitment process.
- Recruiting and Interviewing skills.
How to apply
Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://www.pih.org/pages/employment?p=job%2Fo55jhfwu
The deadline: 21st November 2021
