Job description
. Regular business processes system review, ensuring
solutions meet business needs and requirements and
propose the areas for improvement.
• Gather users requirements, review change requests
and system requirements;
• Evaluating existing IECMS processes and Oversee
the development of new processes/features;
• Researches, analyzes, and recommends improvement
to IECMS system processes in order to improve
overall system performance
• Translate highly technical specifications into clear
non-technical requirements
• Conducting meetings and presentations to share
ideas and findings to stakeholders
• Communicating the insights and plans to cross functional
team members and management.
• Gathering critical information from meetings with
various stakeholders and producing useful reports.
• Working closely with justice sector institutions
technicians, and managerial staff.
. Staying up-to-date on the latest process and IT
advancements to automate and modernize systems
• Provide documentation of all processes and training
as needed
• Coordinating IECMS system process improvement
strategies with different stakeholders
• Overseeing all aspects related to the implementation
stages of IECMS system process improvement
initiatives
• Analyzing and monitoring implemented changes to
business processes and making adjustments as
needed
• Monitoring, measuring and providing feedback on
process performance
• Facilitating process workshops that involve eliciting
process requirements and liaising with users
NB: An understand of ERP, BPM, and BI tools, having certificate in CBAP (Certified Business Analysis Professional), PBA (Professional in Business Analysis), AAC (Agile Analysis certification), PMP (Project Management Professional) is an added advantage.
Having 3+ years previous experience with gathering requirements from the clients/business and documentation.
Key technical skills & knowledge required:
• Ability to see the big picture, understand project
objectives and be able to apply their understanding of
how processes should work to operational
improvement initiatives
Experience in communicating and presenting to
stakeholders and/or Senior Leadership;
• Interpersonal skills to influence and spur change,
facilitate and enhance performance within a cross –
functional environment;
• Drive to keep up to date with developments and trends
in the tech and modern software development;
• The ability to learn quickly and work with minimum
supervision;
• Excellent analytical and conceptual thinking skills
• Proven ability to assess business needs and translate
them into relevant solution
• The ability to influence stakeholders and work
closely with them to determine and achieve
acceptable solutions.
• Excellent documentation and communication skills.
• Experience creating detailed reports and giving
presentations.
• Excellent planning, organizational,
• Experience with business, technical and
technological requirements analysis;
Minimum Qualifications
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Bachelor’s Degree in Computer Science
5 Years of relevant experience
-
Bachelor’s Degree in Computer Engineering
5 Years of relevant experience
-
Bachelor’s Degree in Information and Communication Technology
5 Years of relevant experience
-
Bachelor’s Degree in Electronics and Telecommunication Engineering
5 Years of relevant experience
-
Bachelor’s Degree in Information Systems
5 Years of relevant experience
-
Bachelor’s Degree in Information Technology
5 Years of relevant experience
-
Bachelor’s Degree in Business Information Technology
5 Years of relevant experience
-
Bachelor’s Degree in Software Engineering,
5 Years of relevant experience
Competency and Key Technical Skills
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N/A
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Resource management skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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Analytical skills;
