Job Description
1. Coordinate all activities in the unit
2. Identify user needs and system functionality and ensuring that ICT facilities meet these needs;
3. Planning, budgeting, developing and implementing the ICT action plan,
4. To design and implement the DH strategy for development of information systems and technology
5. Maintaining and developing a modern, cost effective, stable and secure ICT infrastructure available 24 hours.
6. Scheduling upgrades and security backups of hardware and software systems;
7. Setting up and monitoring contracts with external suppliers for the provision of technical support as required;
8. Developing, in liaison with HR, a formalized training programme for all users with the aim of raising skills, standards and awareness in the use of ICT applications
9. Ensuring that software licensing laws are adhered to;
10. Providing secure access to the network for remote users;
11. To ensure capacity building by planning and finding trainings for end users and ICT staff
12. To ensure relation with external ICT companies
13. To establish the ICT monthly, semester and annual reports and submit it to head of departments
14. To ensure that DH web site and other web based communication platform are well managed
15. To ensure effective support in all department in ICT issues
16. To ensure the integrity, security and confidentiality of data kept in department
17. Ensure continuous improvement of the institution performance standards to achieve planed goals and objectives
18. Submit monthly, quarterly and annually report to the supervisor
19. Perform other related duties as required
Minimum Qualifications
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Advanced diploma in Software Engineering
0 Year of relevant experience
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Advanced diploma in Computer Science
0 Year of relevant experience
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Advanced diploma in Information and Communication Technology
0 Year of relevant experience
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Advanced diploma in Electronics and Telecommunication Engineering
0 Year of relevant experience
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Bachelor’s Degree in Software Engineering
0 Year of relevant experience
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Bachelor’s Degree in Computer Science
0 Year of relevant experience
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Bachelor’s Degree in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in Electronics and Telecommunication Engineering
0 Year of relevant experience
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Advanced Diploma in Information Management System
0 Year of relevant experience
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Bachelor’s Degree in Information Technology
0 Year of relevant experience
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Bachelor’s Degree in Business Information Technology
0 Year of relevant experience
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Advanced Degree in Business and Information Technology(BIT)
0 Year of relevant experience
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Bachelor’s degree in Information Management system
0 Year of relevant experience
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Advanced Diploma in Information Technology (IT)
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
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Ability to convert high-level customer needs into a technical development strategy
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Ability to manage and troubleshoot TCP / IP networking issues
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Experience in Desktop Support, Network Administration and System Administration
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Knowledge of ICT specifications for different equipment, PCs, Printers, scanners, etc
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Resource management skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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Ability to repair PCs and other hardware equipment
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Analytical skills;
