JOB DESCRIPTION
Position title: Human Resources Relationship Manager
Main Duties and Responsibilities:
Responsible for developing and promoting Human Resources Products and Propositions to Corporate Clients and building long-term relationships with clients.
Interacting and connecting with key business stakeholders within the company and within the client portfolios.
1.Client Management
- Ensure that TORs and SLAs of the contract are executed as per expectations
- Ensure and maintain a cordial relationship with clients in the assigned portfolio
- Ensure recruitment and background checks are completed as per client expectations
- Ensure timely renewal of contracts for contracted staff
- Leave Administration-ensure that all contracted staff at Clients utilize their leave within their contract periods.
- Maintain an Electronic Database of all contracted staff records under your Account.
- Ensure that all employee Records are up to date and in safe custody
- Develop timetables and set deadlines for performance appraisals.
- Continually monitor staff performance while coaching and mentoring them for superior performance.
- Handle SLMC matters with third parties as authorized by the Managing Director.
2.Payroll Administration
- Effectively interact with other departments including the HR and the Accounts departments when handling employee relations, payroll as well as issues relating to the preparation of fees notes.
- Prepare monthly updated payrolls and invoicing to be delivered on time and follow up on payments.
3.Employee Relations/Welfare
- Chair staff monthly meetings and update management on deliberations resulting thereof.
- Deal with all staff complaints brought to your attention.
- Implement human resource management policies and procedures
- Provide advice and recommendations on disciplinary actions
- Promote workplace safety
- Handle staff grievances as per company policy.
4.New Business Development/Management
- Prospect for potential new business within the portfolio and promote Human Resources products such as Recruitment, Background Checks, Training, and Outsourcing.
- Research and build relationships with new clients.
- Set up meetings between client decision-makers and the company’s practice leaders/Principals.
- Plan approaches and pitches.
- Work with Business Development teams to develop proposals that speak to the client’s needs, concerns, and objectives.
- Participate in pricing the solution/service based on the risk and value of the potential clients. Present an image that mirrors that of the client and Sheer logic.
5.Client Retention and Relations
- Present new products and services and enhance existing relationships.
- Work with technical staff and other internal colleagues to meet customer needs.
- Arrange and participate in internal and external client debriefs.
6.Risk Management
- Identify and document Risks and loss exposures for the company and the clients.
- Identify and monitor and coach/report staff with risky behaviors and reputational issues
- Prevent any losses to the Company and Clients
- Be accountable to follow procedures, attending risk control meetings, and, when appropriate, providing any recommended training.
Required Qualifications and Experience
- Any Business-related degree with a bias in HR or a Business-related diploma plus three-year experience in a leadership role
- Experience in delivering client-focused solutions based on customer needs
- Excellent listening, negotiation, and presentation skills
- Proven ability to manage multiple projects at a time while paying strict attention to details
- Excellent verbal/written communication skills
Interested candidates should apply using the “Apply“ button below not later than 14th December 2022
You MUST indicate the Position title you are applying for.
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