JOB VACANCY
Company Profile
A LUXURIOUS LIFESTYLE HOTEL IN RWANDA
A luxury hotel near the northern entrance of Akagera National Park, Rwanda.
With its variety of offerings, EPIC Hotel and Suites has something for everyone and the ultimate family adventure holiday destination. EPIC Hotel has 77 well-appointed rooms and exceptional business facilities which include a conference Centre and a banqueting venue catering to local and international clientele. EPIC Hotel has a fantastic children’s playroom, and the entire family can enjoy a serene pool area with an adult and kiddie’s pool, two floodlit tennis courts, a basketball court, and large family rooms. Situated in the Eastern Province district of Nyagatare, EPIC Hotel gives you access to traditional Rwandese dairy farms where you can join in the work and learn in a fun way. The guest areas are modern and spacious and include a swanky bar, fitness centre, beauty salon, spa, sauna, and restaurant.
EPIC Hotel and Suites employs in excess of 90 staff the vast majority of whom are Rwandese. It contributes significantly to the local and wider economy through employment and using local suppliers of goods and services. It is developing local and international tourism by promoting cultural and adventure tourism in the Eastern Province; In partnership with other stakeholders, EPIC Hotel offers a variety local tourism activities including but not limited to the Liberation trail (based on the history of the country’s liberation), mountain biking, visit Nyagatare,…
Mantis EPIC Hotel and Suites is owned by the Eastern Province Investments Corporation (EPIC Ltd) which is a public-private Partnership investment represented by a board of directors. It is managed by Mantis Hotels part of the Accor group. Accor operates in 100 countries, with more than 4,800 hotels and 280,000 employees worldwide.
MANTIS EPIC Hotel & Suites remains the safest hotel to stay with during the covid 19 pandemic by having all full-time staff vaccinated, adhering to government health & safety guidelines and Accor ALLSafe Program.
MANTIS EPIC HOTEL would like to hire the right & competent candidates to fill the following vacant positions:
1. HR MANAGER (01), Position open to the public(Re-advertised)
JOB DESCRIPTION
POSITION: Human Resources Manager
DEPARTMENT:Human Resources
RESPONSIBLE FOR :Human Resources
REPORTS TO: General Manager
PRIMARY OBJECTIVE OF POSITION
To achieve the hotel’s operating goals by maximizing employee productivity and wellbeing, and achieve the hotel’s guest service objectives. In addition, the job incumbent pro-actively handles personnel administration, directs and implements training programs, and human resources guidelines, policies, and procedures in accordance with local laws, union agreements, the hotel’s guidelines and business plan, the Departmental business plan, and the ….(Hotel) Group’s Corporate Human Resources Guidelines and service concepts.
TASKS, DUTIES AND RESPONSIBILITIES
MAXIMISE EMPLOYEE PRODUCTIVITY AND WELL BEING AND ACHIEVE THE HOTEL’S GUEST SERVICE OBJECTIVES
- Directs and co-ordinates all employee and labour relations activities within the hotel, to ensure compliance with the law and to control costs
- Analyses hotel manpower requirements and makes recommendations on selection and development activities to meet manpower need
- Develops and implements recruiting and screening systems and procedures to attract qualified candidates for vacancies
- Acknowledges, reads, screens, and forwards job applications to applicants and Department Heads in a timely and professional manner
- Assists Department Heads in recruiting activities
- Directs and co-ordinates responses to union, grievances, and employee complaints
- Ensures that employees are disciplined based on proper grounds, and that proper documentation is maintained
- Together with Department Heads and General Manager, identifies employees for development, recommends and monitors individual development plans
- Develops employees to maximise their potential and prepares them for future promotional opportunities by conducting counselling sessions where development needs are discussed
- Counsels employees, Department Heads, and Supervisors on an ongoing basis
- Handles requests around transfers
- Seeks advise from, and informs Regional Human Resources Responsible, and the Corporate Human Resources Department
- Negotiates, implements, and interprets union contracts
- Ensures compliance with corporate and hotel Human Resources guidelines, policies, and procedures, as well as labour laws, rules and regulations
- Maintains complete and accurate employee files
- Co-ordinates insurance, vacation, holiday, sick pay, etc. and honours requests
- Stays current with the latest Human Resources development
- Meets and exceeds expectations of employees by utilising leadership skills and motivation techniques to maximise employee productivity and satisfaction
- Administers and analyses Staff feedback and makes recommendations to Department Heads and General Manager how to increase satisfaction in identified areas
- Ensures proper follow-up on Staff feedback
- Creates a positive work environment for all employees
- Determines and communicates standards of performance to employees
- Evaluates employee performance regularly
- Ensures disciplinary action is taken as required utilizing consistency, fairness, and respect
- Administers the employee newsletter, and provides Hotel PR (Newsletter) with articles
- Ensures correct reporting of Turnover and Sick leave in Everest
DIRECT AND IMPLEMENT TRAINING PROGRAMMES
- Increases the consistency of customer service and supervisory leadership skills by utilising training as a strategy to achieve customer service and operational goals
- Develops and implements strategies to achieve customer service goals
- Monitors training all other hotel based training, and proper follow-up, and conducts training as required to ensure that all employees provide …….! customer service
- Makes recommendations to Department Heads and General Manager to send participants to any of the Business School programmes
- Utilises motivational training techniques to develop and implement service skills and standards
- Ensures that required training programmes are conducted regularly
- Assists Department Heads to address departmental training needs, and to develop departmental training plans
- Conducts management training courses regularly
- Drives the culture by developing and conducting new hire orientation training programmes to foster a positive attitude and understanding of the ….(Hotel) Group’s goals
- Inform employees on benefits, employee policies, etc.
- Administers special employee promotions (e.g. Host/Hostess of the month/year programmes)
- Ensures that all new employees receive structured employee orientation, following the agenda and material of the relevant branded “new hire orientation programme”
- Directs employees with personal problems to appropriate support
- Ensures that all employees attend mandatory training sessions, and maintains documentation of their attendance
PERSONNEL ADMINISTRATION
- Directs and co-ordinates the salaries and wages and performance appraisal activities in the hotel, to ensure employee satisfaction and compliance with law and cost control
- Assures employees receive proper salaries, wages, and other related benefits
- Insures that Department Heads and Supervisors conduct performance appraisals in a well-planned, professional, non-discriminatory way
- Keeps Department Heads and General Manager informed of performance appraisals past due, and follows-up on performance appraisals conducted inappropriately
- Conducts wage survey annually and recommends wage structure to Department Heads and General Manager
SECURITY, HEALTH AND SAFETY
Maintains a safe and secure environment for guests and employees
- Ensures that all employees follow safety rules and procedures
- Takes corrective action where required to improve safety of work areas
- Ensures that all potential and real hazards are removed
- Fully understands the hotel’s fire, emergency, and bomb procedures
- Ensures that all employees work in a safe manner that does not harm or injure self or others
- Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct is maintained by all employees
MISCELLANEOUS
- Social Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Social Responsible Business hotel and departmental activities
- Prepares and submits periodic reports to Department Heads and General Manager to update them on corporate and governmental labour laws and practices
- Develops the departmental business plan and budget
- Analyses deviation to budget, and takes action as required
- Attends meetings and training required by the General Manager
- Assists colleagues to perform similar or related jobs when necessary
- Accepts flexible work schedule necessary for uninterrupted service to hotel guests
- Maintains own working area, and materials clean, tidy, and in good shape; reports defective materials and equipment to appropriate person within the hotel
- Continuously seeks to endeavour and improve knowledge of own job function
- Is well updated on:
- Hotel fire, bomb, and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e. hospitals,
stations, tourist sights) - Hotel standards of operation and departmental procedures
- Current licensing relating to own department and to the hotel
- Short and long term hotel as well as Corporate marketing and promotional
programs - Corporate clients and clients generating high business volume
- Union agreements
QUALIFICATIONS
- Master’s degree required in a related field such as Human Resources Management, Law, Business Administration & Management with a minimum 4 years of HR or labor inspectorate in a busy environment. Prior Hotel HR experience is an advantage.
- Bachelor’s degree required in a related field such as Human Resources Management, Law, Business Administration & Management with a minimum 7 years of HR or labor inspectorate in a busy environment. Prior Hotel HR experience is an advantage.
- Demonstrated experience leading HR department(s) through strategic and organizational change.
- Demonstrated initiative in determining new or modifying existing HR policies and procedures and effectively communicating them to staff and Board members.
- Demonstrated organizational leadership and decision-making capability at a senior management level in a collaborative manner.
- Ability to communicate to the staff and management the short and long-term impact, specific and strategic, of HR policy and procedures.
- Ability to manage budgets and experience working closely with senior management to achieve organizational goals.
- Supervisory experience.
- Excellent verbal and written communications skills, including editing skills with meticulous attention to detail.
- Ability to achieve goals and align interests through cooperation and collaboration with other groups and cross-functional teams, even where no direct reporting relationship exists.
- Demonstrated ability to exercise sound judgment and maintain confidentiality when dealing with sensitive matters.
SALARY/BENEFITS
Mantis EPIC Hotel offers a competitive salary in line with the industry salary range, based on experience and education as well as a comprehensive benefits package.
TO APPLY: Please send the following documents to hr@epichotelandsuites.com or submit the hard copy applications at the Hotel service gate.
- Cover letter
- Resume
- Academic papers (the successful candidate will be required to submit notarized copies)
- Service certificates proving the work experience
- 3 professional references
All attachments should be in Word or PDF form. No phone calls, please.
This position will remain posted until filled.
Mantis EPIC Hotel is an equal employment opportunity employer
Note:
- Applicants must meet the minimum requirements in terms of qualifications.
- Successful candidates will be required to submit a criminal record
- Expected starting is as soon as possible
Interested candidates should submit their applications in English not later than 19th January 2022 at 05.00 pm.
Done at Nyagatare, on the 04th January 2022
Mr IAN M.WILLIAMS
General Manager
