Job Title: Host
Location: Sambora Kinigi Lodge, Kinigi, Musanze, Rwanda
Position Type: Full-Time
Job Summary:
Sambora Kinigi Lodge is seeking an enthusiastic and welcoming Host to join our team. The Host will play a crucial role in providing a warm and inviting atmosphere to guests, ensuring their comfort, and assisting with their needs during their stay. This position is instrumental in creating a positive first impression and lasting memories for our guests.
Key Responsibilities:
Guest Reception and Check-In:
- Greet arriving guests with a warm and friendly welcome.
- Facilitate the check-in process, providing necessary information and ensuring a smooth arrival experience. Conduct billing, receipting and invoicing.
- Assist guests with luggage as required and transfer to rooms.
- Maintain an organized and tidy front desk area.
Guest Assistance and Information:
- Continuously learn about local services, attractions to provide information and recommendations about lodge amenities, services, and local attractions.
- Assist guests in making reservations, arranging transportation, and planning activities.
- Handle guest inquiries and requests promptly and professionally ensuring response always within 24 hours.
Lobby and Guest Areas:
- Ensure the lobby and guest areas are clean, organized, and visually appealing.
- Monitor and replenish amenities and reading materials for guest use.
- Create a comfortable and inviting atmosphere for guests to relax and socialize.
Food & Beverages:
- Support the service team with delivery of service throughout the day – especially at meal times and when covering shifts.
- Seamlessly coordinate kitchen, front of house services
- Support in serving where necessary.
Safety and Security:
- Maintain awareness of security and safety protocols, ensuring the well-being of guests and the lodge’s property.
- Maintain a clear list of staff and guests on site and any workmen or contractors. Ensure good relations with security team.
- Assist with emergency response procedures and evacuation plans as necessary.
Customer Service Excellence:
- Exemplify outstanding customer service by addressing guest needs and preferences.
- Handle guest concerns or complaints professionally, taking action to resolve issues.
- Create memorable guest experiences by personalizing service.
Communication and Coordination:
- Communicate effectively with other lodge departments to meet guest requests and requirements.
- Coordinate transportation services for guests and ensure seamless transfers.
Qualifications:
- Advanced Diploma In Hospitality or related field.
- At least 3 years of experience in the hospitality Industry
- Excellent communication and interpersonal skills.
- Professional appearance and demeanor.
- Strong customer service orientation and a welcoming attitude.
- Proficiency in using computer systems and reservation software.
Benefits:
- Competitive salary.
- Employee meals
- Support with accommodation
- Training and development opportunities.
- A friendly and supportive work environment.
How to Apply:
Interested candidates should send their both combined cover letter and well-detailed CV no later than 12th November 2023 via the apply button below.
Sambora Kinigi Lodge is an equal opportunity employer. We encourage individuals from all backgrounds to apply for this position.
We look forward to welcoming a courteous and attentive Sambora Kinigi Host to our team, dedicated to creating memorable experiences for our valued guests.
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