Rwanda Ultimate Golf Course Ltd
Job Description
Title: Health Club Manager
Reports to: Golf & Health Director
About us
Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.
Job Purpose
Kigali Golf Resort and Vilas’ Health Club is a leading health and fitness facility dedicated to providing a comprehensive range of services and amenities to help our members achieve their fitness goals. With state-of-the-art equipment, expert trainers, and a supportive community, we strive to empower individuals to lead healthier, happier lives.
Position Overview
As the Health Club Manager at KGRV, you will be responsible for overseeing all aspects of club operations, including member services, staff management, facility maintenance, and revenue generation. With a focus on delivering exceptional member experiences and driving business growth, you will lead a team of dedicated professionals to ensure the success and profitability of the health club.
Key Responsibilities
Member Services:
- Ensure outstanding customer service and member satisfaction by addressing inquiries, concerns, and feedback promptly and professionally.
- Develop and implement programs and initiatives to enhance member engagement, retention, and loyalty.
- Conduct regular assessments of member needs and preferences to improve services and amenities.
Staff Management:
- Train, and supervise club staff, including fitness trainers, front desk staff, and maintenance personnel.
- Provide ongoing coaching, feedback, and performance evaluations to ensure staff productivity and professionalism.
- Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
Operations Management:
- Oversee day-to-day operations of the health club, including planning, facility cleanliness, equipment maintenance, and safety compliance.
- Develop and implement policies, procedures, and protocols to optimize efficiency and ensure the smooth operation of all club areas.
- Monitor inventory levels of supplies, equipment, and amenities, and coordinate ordering and replenishment as needed.
Sales and Marketing:
- Develop and execute sales and marketing strategies to attract new members and retain existing ones.
- Collaborate with the marketing team to create promotional campaigns, events, and initiatives to drive membership sales and revenue.
- Track and analyze key performance metrics and financial indicators to evaluate the effectiveness of sales and marketing efforts.
Financial Management:
- Identify opportunities for revenue growth and cost savings to achieve financial targets and maximize profitability.
- Monitor financial performance against budget and report variances to senior management.
Experience and Qualifications
- Degree in Business Administration, Sports Management, or a related field.
- Previous experience of 3 – 5 years in a managerial role in the health and fitness industry, with a strong understanding of club operations, sales, and member services.
- Proficiency in computer software applications, including Microsoft Office and fitness management software.
- CPR and First Aid certification (or willingness to obtain).
- Knowledge of health and safety regulations and industry best practices.
- Flexibility to work evenings, weekends, and holidays as needed.
Personal Skills and General Competencies
- Upholding customer service standards.
- Clear and effective communication with team members and stakeholders.
- Prioritize tasks and manage time efficiently.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire staff to achieve performance goals.
- Strong organizational and problem-solving abilities, with attention to detail and a focus on delivering high-quality service.
Languages:
- Fluency in English is required.
- Fluency in French will be an asset.
Required documents:
- A detailed CV with 3 contacts of professional referees.
- A one-page cover letter with a motivational statement about the responsibilities and requirements for this position.
- Copies of academic degrees, professional training certificates, and other relevant training certificates
- All applicants must be Rwandans.
- The deadline for submitting applications is on 20th February 2024 at 17:00 hrs. Kigali time.
- All applicants should submit their zipped documents to hr@rwandagolf.rw with the email subject titled “Application for Health Club Manager.”
- Only selected candidates for interview will be contacted.
- All unzipped documents will be automatically disqualified.
- All Applicants must be Rwandans.
