Job Title: Head of Operations
Location: Kigali
Reports to: Managing Director
Position Type: Full-Time
Job Summary:
The Head of Operations will oversee the District SACCO’s daily business operations, ensuring efficiency and high-quality performance across all departments. Reporting to the Managing Director, this role involves supervising staff, developing operational strategies, and ensuring compliance with relevant regulations.
Key Responsibilities:
- Plan and monitor daily operations to ensure departmental efficiency and quality of work.
- Supervise and support staff in implementing their responsibilities.
- Participate in all management meetings and contribute to strategic discussions.
- Collaborate with senior management to create and implement departmental strategies.
- Revise and formulate policies, ensuring their effective implementation.
- Oversee compliance with applicable regulations and procedures.
- Manage relationships with staff, members, customers, and external partners.
- Prepare timely and detailed reports on the department’s financial and operational performance.
- Evaluate the efficiency of business procedures and apply improvements to meet District SACCO objectives.
- Oversee member/customer support processes to enhance satisfaction.
- Manage all business, IT, and digital operations.
- Perform additional tasks as requested by the Managing Director.
Experience and Qualification:
- Master’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related fields, with 10+ years in senior management positions in microfinance or banking.
- Minimum of 5 years of experience in operations.
- Excellent organizational and leadership abilities.
- Outstanding communication, interpersonal and strong decision-making skills.
- Working knowledge of data analysis and performance/operational metrics.
- Proficient in MS Office applications, including Word, Excel, PowerPoint, Outlook, and Adobe Acrobat.
- Fluent in spoken and written English; knowledge of French is an advantage.
Application Link No Later than 15th November 2024
Click here to visit the website source
