JOB ANNOUNCEMENT N° 004/2023
POSITION: HEAD OF OPERATIONS SERVICES
JOB TYPE: PERMANENT
REPORTING: CHIEF EXECUTIVE OFFICER
SUPERVISING: MARKETING AND COMMUNICATION AND SENIOR OPERATIONS MANAGERS
LOCATION: HEAD OFFICE
1. INTRODUCTION
DUTERIMBERE-IMF PLC is a local community development microfinance institution established in 2004. Its mission is “to provide financial and non-financial services tailored to low-income entrepreneurs, primarily women, to help them improve their socio-economic conditions”. It is operating in 21 district of Rwanda.
In order to provide efficient services to its clients, DUTERIMBERE-IMF PLC is seeking to recruit highly-skilled, self-motivated and experienced persons to fill the position of Head of Operations and Business.
- RESPONSIBILITIES
the Head of Operations Services will be responsible for Business Development and Operations as described below:
- Mobilize internal and external financial resources (deposits and borrowings);
- Develop new products and services competitive to the market;
- Provide adequate coaching to department’s employees ;
- Develop strategies to minimize customer complaint and suggest ways of managing the public image of DUTERIMBERE-IMF IMF Plc;
- Effectiveness and efficiency of the Branches’ activities and performance of departments under his supervision
- Ensure the management of operations, marketing, recovery and compliance & Risk objectives;
- Collaborate with other head of Department to develop best practices for successful Microfinance’s operations
- Liaise with the finance department to ensure timely preparation of annual, quarterly budget and its reviews, forecast and business plan
- Set up new operational procedures draft for being approved and strengthen the existing ones;
- Perform pre-audit to ensure ongoing adherence to compliance procedure
- Stay informed on all deposit, business and consumer loan products
- DETAILED JOB DESCRIPTION
The Head of Operations services will be responsible for achieving the following tasks
Operations
- Supports business growth processes in her/his leadership position over the business development department.
- Develop business relationship with potential customers as well as existing customers with the view to identifying opportunities, completing business deals and strengthen customers’ will toward DUTERIMBERE IMF Plc.
- Combines strategic thinking and sharp executions coupled with relentless ambition and energy, which will enable the business to reach targets, goals, and attain objectives.
- Ensures the successful delivery of the business’s outcomes through the strategic development of business plans.
- Implements a 5 years Business/strategic plan focusing on increasing of clients through the opening of new branches, growth of the existing branches, increasing of deposits, development of new loan products and bringing new technologies.
- Provide advice on all operation issue to the report person
- Appraise the operation system in place and monitor the implementation of the DUTERIMBERE IMF Plc’s operation manuals and makes appropriate recommendation regarding the need to change.
- Ensure effective cash management and provisions
- In consultation with concerned department, ensure that client data are protected as prescribed by laws.
Product development
- Analyze the business environment to iidentify new business opportunities,
- commend new products or services and enhance the existing product to grow DUTERIMBERE IMF Plc customer base and outreach;
- Develop and implement the new products and service
c) Branches management
- Oversee the activities and performance of all branches and departments under his/her supervision;
- Coordinate the activities of all branches and handle all operation issue including computerization, change management and balancing books from branches.
- Ensure and monitor delivering budget results of all branches
- Ensure the branch and vaults are opened and closed on a timely basis
- Maintain proper teller and vault cash levels
Risk compliance management
- Identify and manage risk associated with operational functions that align overall strategy
- Implement efficient processes standards
- Ensure full compliance regulatory organizational policies
- Identify area of improving operational and financial metrics and implementation
- Ensuring health safety and DUTERIMBERE IMF Plc policies well implemented by staffs
Capacity building
- Participate on recruitment of qualified and competent operational employees of the department;
- Provide effective training/induction/coaching to staff in different positions under his responsibility based on best practices;
- In collaboration with HR Manager, set-up an effective staff development program with well trained and pedagogical internal trainers;
- Create job satisfaction and motivating staff through various motivational mechanisms, such as creating effective bonus system for staff ;
- Encourage with word and deeds the participation and creativity of the staff in matters related to improving the effectiveness of the organization and their job performance and job satisfaction.
Career development
- Training and staff development plans;
- Strengthen the “sense of team and commitment to the mission” within the Institution;
- Conduct performance evaluations of the staff reporting to him/her and verify that the
supervisory personnel also perform evaluations of their staff in a timely manner according to established procedures.
Respond to other inquiries useful to DUTERIMBERE-IMF PLC as requested by his supervisors .
- PERFORMANCE INDICATORS
- Available financial resources to maintain the business growth
- Deposits portfolio projected are achieved
- New competitive products and services are developed
- Number of new clients and new active accounts
- Performance of branch network and staff under his responsibility
- QUALIFICATIONS AND SKILLS REQUIRED
- Be a Rwandan by nationality;
- Be at least 30 years old;
- A master’s degree in Banking, Business Administration, finance, Economics, Accounting, or any other related business field with 2 years’ experience in microfinance, banking sector or similar administrative and financial services or Bachelor’s degree in Finance, Economics, Accounting, Management or any other related business field with 5 years’ experience in microfinance, banking sector or similar administrative and financial service.
- At least 3 years’ experience in leadership positions;
- Advanced knowledge of a wide range of micro banking products including savings;
- Advanced computer skills;
- Fluency in English, French and Kinyarwanda with strong written and verbal communication skills,
- Excellent analytical, communication and interpersonal skills, and experience in people management;
- Highly motivated with a strong interest in the field;
- Be willing to work or travel anywhere in the country where DUTERRIMBERE-IMF PLC has branches and sub-branches;
- Integrity, professional discretion, and ability to handle confidential matters;
- Have a good character in working with financial institutions;
- Strong knowledge of operational control methodologies.
- THE JOB APPLICATION FILE MUST CONTAINS:
- Motivation letter addressed to CEO of DUTERIMBERE-IMF PLC;
- Detailed updated Curriculum Vitae;
- Photocopy of degree (s) and other related certificates;
- Certificate of rendered services;
- Photocopy of identity card;
- Three professional referees with names, full contact addresses and their recommendation letters.
The interested and qualified candidates should submit their applications to the headquarters of DUTERIMBERE-IMF PLC at Executive Assistant office KANOGO no later than 07/06/2023 at 5:00p.m.
N.B: Only candidates meeting the requirements will be invited for the written test and/or the interview.
Done at Kigali, on 31/05/2023.
