Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) – Head, Communication and Corporate Affairs
Are you ready to embark on a transformational journey? We are seeking a creative and strategic leader to join us as the Head, Communication and Corporate Affairs. If you are passionate about driving transformative change and shaping public perception, this is an extraordinary opportunity to make a positive impact on the lives of millions of Rwandans.
As the Rwanda Social Security Board aspires to transform towards a modern, high performing institution, we are committed to overhauling our communication efforts to earn and maintain the unwavering trust and confidence of our stakeholders. As the Head of Communication and Corporate Affairs, you will be instrumental in driving the strategic direction of our communication agenda, ensuring alignment with our mission, values, and long-term goals and establishing best practices in communication and corporate affairs. You will be tasked with engaging with diverse stakeholders to strengthen RSSB’s reputation and position us as a trusted and transparent organization.
If you have what it takes to lead a dynamic and digitally driven communications team and you are passionate about making a positive impact, then we are looking for you. In this pivotal role, you will have the unique opportunity to positively build and mould the RSSB image in the market while growing relations with key stakeholders across the country, East Africa and globally.
Reporting directly to the Chief Executive Officer, the Head, Communication and Corporate Affairs will be responsible for developing and coordinating external marketing, internal & external communications for RSSB and corporate affairs strategy to build relationships and ensure a positive image of the institution.
About RSSB
The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB’s vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).
As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 2.0 trillion Rwf, which is equivalent to 16% of the country’s GDP, RSSB invests in key sectors of the economy and plays a crucial role in providing up to 20% of liquidity for the financial sector. With approximately 12 million members in the above six schemes, encompassing close to 90% of Rwanda’s population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.
To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.
If you are passionate about making a meaningful impact, ready to embrace innovation and change, then RSSB is the place for you.
Key Duties and Responsibilities
- Oversee the development and implementation of appropriate communication and corporate affairs strategies, programmes, and policies for all stakeholders to achieve a positive image & brand.
- Oversee the production and dissemination of information with targeted publics through appropriate channels and means in line with the RSSB mission and vision
- Oversee and ensure the consistency and accuracy of messages with institutional goals and standards with external and internal audiences.
- Oversee and ensure the delivery of high quality of services for the overall organisation
- Manage media relations and represent the institution as Spokesperson
- Coordinate research into stakeholder’s perceptions and image of RSSB, to achieve a positive reputation
- Lead the implementation of the communication and corporate affairs strategy to enhance goodwill and positive coverage.
- Apply a proactive approach to media such as proposing/ arranging conferences, media coverage, disseminating information material, undertaking appropriate follow-up actions and analysing/ reporting on the impact of coverage
- Ensure speeches, articles, thought leadership content and activities are coordinated and align with the strategic objectives
- Develop and implement crisis management strategies to alleviate crisis situations and maintain a positive reputation
- Advise senior management on key strategic communications to uphold a positive image and reputation
- Provide day to day leadership and management pertaining to the work related to corporate affairs in the following areas: marketing and corporate communications, customer experience centre and call centre
- Prepare, manage and monitor the communication and corporate affairs department budget
- Support strong internal communications to build corporate identity, maintain strong staff engagement and build confidence.
- Develop and disseminate performance contract to his/her subordinates
- Oversee the preparation of period and annual follow up reports on implementation progress
- Oversee the preparation of strategic and business plans, related budgets and ensure their implementation
- Perform any other duties related to Communication and Corporate Affairs as may be assigned from time to time
Key Qualifications and Experience
The successful candidate must have at least:
- Master’s’ Degree in Communication, Marketing, Public Relations, , Journalism & Mass Communication or any other relevant field with preferably 6 years’ experience, 2 of which should have been in a managerial role
OR
- Bachelors’ Degree in Communication, Marketing, Public Relations, , Journalism & Mass Communication or any other relevant field with preferably 8 years’ experience, 2 of which should have been in a managerial role
Key Competencies
Technical Competencies:
- The role holder must have sound understanding in public relations, its techniques and practices
- The incumbent must have a strong knowledge in building and maintaining key relations with stakeholders
- The incumbent must demonstrate professional ethics and secrecy and have impartial judgment
- The job holder must have strong experience in driving innovation
Behavioral Competencies:
- Must demonstrate impeccable customer service focus, strategic thinking, and strong ethical background with an ability to resist and zero tolerance for corrupt, political and other undesirable influences
- Must be able to establish and maintain constructive and effective relationships with key stakeholders and staff alike
- Must be open to change and adapt established methods for new uses within the institution
Additional Information
The position is based in Kigali, Rwanda and applicants must be willing to relocate outside their countries of domicile.
RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.
Interested candidates are advised to visit the RSSB website for a more detailed job description for the role, and submit your application online by Thursday 13, July 2023.
In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.
Any form of canvassing will lead to automatic disqualification.
Only short-listed applicants will be contacted.
Shortlisted candidates will be required to submit a valid Criminal Clearance Certificate.
RSSB is an Equal Opportunity Employer
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