Ecobank Rwanda Plc.
P.O. BOX: 3268 Kigali – Rwanda
External recruitment Advert
Job Vacancy: Head Commercial Banking & Branches
Opening date: January 14, 2022
Closing date: January 28, 2022
About Ecobank Rwanda Plc
Ecobank Rwanda Plc is a full-service bank that joined the Rwandan market in 2007 with the aim of providing a broad range of products and Services to Consumer, Commercial, and Corporates business segments.
The bank’s vision is to build a world-class bank and contribute to the economic development and financial integration of Rwanda and the region by providing customers with convenient and reliable financial products and services.
Ecobank Rwanda Plc is an affiliate under Ecobank Group and operates in Central East and Southern African (CESA) region.
In order to respond to our growing market with the required human capital, we are currently looking for experienced professional in the following area
Role Title: Head Commercial Banking & Branches
Reporting: Directly to Managing Director Ecobank Rwanda, Indirectly to Cluster Head, Commercial Banking EAC
JOB PURPOSE:
Responsible for overseeing and leading successfully the Commercial Banking business across the Country. This is made up of the customer sub segments – Local Corporates, SMEs, Public Sectors, and Branch Managers. This coverage varies based on portfolio of the business in the particular country.
This role is accountable for the Commercial Banking business overall performance, Balance Sheet, and P&L.
KEY RESPONSIBILITIES:
Business and Financial performance
- Position Commercial Banking in Ecobank as top tier brand amongst comparator brands in the market
- Lead in-country Commercial Banking strategic objectives implementation.
- Drive initiatives for growth, Identify and analyse business growth
- Manage the process around market sizing, competitive analysis, and scenario planning for the Business country wide
- Key objective is to develop a sustainable business capable of delivering superior return on equity, and above market profits, revenue, and customer acquisition growth
- Manage Commercial Banking sales/revenue and profitability momentum in the affiliate
- Achieve lowest cost to serve (CIR) ratio and NPL ratio in the market
- Support an effective Value Chain implementation
- Focus on increased cross-sell through efficient partnership with TSG and FICC to generate higher Fees & Commissions,
- Ensure all due incomes are duly booked and correctly recorded.
- Conduct regular Business performance and profitability reviews.
- Ensure that Management report for the Group are timely and qualitatively prepared
- Manage the annual budget for the branches in the affiliate
- Maintain operational expenses across the branches within budget
Customer Excellence
- Drive customer service excellence and ensure competitive solutions and products are consistently delivered to Commercial Banking clients.
- Establish and sustain a customer-centric business culture, leveraging on people and technology
- Ensure high customer satisfaction as measured and monitored through Customer feedback surveys
- Build best in class customer service
- Review strategies to ensure that excellent, efficient, and comprehensive customer service delivery, quality standards, and branch ambience are constantly upheld across the Branch network
Leadership and people management
- Motivate and lead team to achieve consistent profitability through a clear process of target settings.
- Conduct regular People performance and productivity reviews and build healthy talent pipeline.
- Encourage and foster a congenial working environment to enable direct reports and teams to achieve excellence through teamwork and operational efficiency.
- Ensure an agile and efficient workforce with right skills to meet strategic objectives
- Set KPI and conduct performance appraisals of direct reports
- Work closely with all Business Heads in the delivery of their products through the branch network
- Identify training needs for Branch Managers and prepare their Personal Development Plan (PDP) – template attached
Process, control, and operational performance
- Promote high ethical and integrity standards,
- Establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls
- Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness
- Ensure operational risk is well managed and losses are less than 1%
- Work closely with Group Commercial Banking Portfolio Management team and in-country Collection Desks to monitor the credit portfolio of the unit, initiate proposals for new facilities or facility modifications and grow a healthy portfolio.
Strategic initiatives
- Ensure full implementation of the Commercial Banking Strategy
- Ensure embedding of a strong strategy alignment compliance and execution culture and practice within Commercial Banking in the affiliate.
- Lead strategic initiatives that will create business growth, position Commercial Banking as a premier Commercial Banking business in the country while increasing shareholders value.
- Champion cost management initiative within Commercial Banking business.
QUALIFICATION REQUIREMENTS & EXPERIENCE:
Experience & Qualifications
- 5-8 years in leadership role supervising a Commercial business and people in the banking industry.
- Sound business and people development performance record
- Strong knowledge of credit and Credit processes
- High level of national exposure and ability to negotiate with client organizations at a national decision-making level.
- Bachelor’s/Master’s degree preferably in Economics, Business Administration, Accounting, Marketing, or related field of study.
Skills, Capabilities & Personal attributes
- Strategic understanding of the Commercial Banking business and good management skills.
- Ability to establish direction and drive execution
- Excellent at delivering and owning results
- Leadership and people development skills are required, in order to develop and maintain effective working relationships both externally and internally, with peers, direct reports, and customers.
- Strong interpersonal, influencing, and communication skills.
How to apply: Interested candidates should send their application file (CV, Academic certificate, and cover letter) via the “Apply for this job” button not later than January 28, 2022
Only those who strictly meet the criteria should apply for this position
Due to expected high volume of applications we cannot respond to all applications and will only be contacting shortlisted applicants.
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ECOBANK RWANDA MANAGEMENT
