Head, Branch Coordination at Rwanda Social Security Board (RSSB): CLOSING DATE :Thursday 27, July 2023 (Updated)

Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) – Head, Branch Coordination

Are you ready to embark on a transformational journey? We are seeking a dynamic and forward-thinking leader to join us as the Head, Branch Coordination. If you thrive in dynamic environments and are committed to innovation and transformation, this is the opportunity for you!

RSSB is tasked with the important mandate of providing financial security and equitable access to quality healthcare to millions of hardworking Rwandans across the country. As we continue our journey of transformation, we are committed to focusing on efficient and quality service delivery at the branch level for all our members across the provinces.

If you have what it takes to work in a fast-paced environment and you are passionate about public service, then we are looking for you. In this pivotal role, you will have the opportunity to drive delivery of efficient services at all our branches for the satisfaction of the RSSB Member and customer. You will collaborate closely with a competent team of professionals who share a passion for empowering individuals by securing their health and financial well-being.

Reporting to the Chief Benefits Officer, the Head, Branch Coordination will be responsible for coordinating and supervising all RSSB branch activities at national level.

About RSSB 

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB’s vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 1.9 trillion Rwf, which is equivalent to 17% of the country’s GDP, RSSB invests in key sectors of the economy and plays a crucial role in providing up to 20% of liquidity for the financial sector. With approximately 12 million members in the above six schemes, encompassing close to 90% of Rwanda’s population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.

If you are passionate about making a meaningful impact, ready to embrace innovation and change, and eager to work in a dynamic and collaborative environment, then RSSB is the place for you.

Key Duties and Responsibilities

1. Overseeing the preparation of strategic and business plans and related budgets of all RSSB branches
2. Monitor the performance of RSSB Branches and produce consolidated periodic performance reports
3. Coordinate all RSSB branches activities,
4. Manage staff under his or her Supervision
5. Develop and disseminate performance contract to his/her subordinates
6. Evaluate the performance of Branch supervisors and Provincial, Branch Coordinators through performance appraisal
7. Make task allocations to RSSB branches and Provincial Branch Coordinators
8. Collaborate with Human Capital function in ensuring RSSB staff at branch level have adequate training
9. Ensure all branch requests are done promptly
10. Oversee the management of RSSB property at branch levels
11. Analyse and consolidate different reports from Provincial Branch Coordination
12. Evaluate branches’ performance on a regular basis (monthly. quarterly, annual
13. Provide technical support and advice to branches
14. Participate in staff deployment, staff rotation/transfer for branches ‘staff.
15. Perform any other duties related to Branch Coordination activities as may be assigned from time to time by he/her supervisor

Key Qualifications and Experience

The successful candidate must have at least:

1. Master’s’ Degree in Business Administration, Human Resource Management, Business Law, Economics, Social Sciences or any other relevant field with preferably 6 years’ relevant experience, 2 of which should have been in a managerial role

OR

1. Bachelors’ Degree in Business Administration, Human Resource Management, Business Law, Economics, Social Sciences or any other relevant field with preferably 8 years’ relevant experience, 2 of which should have been in a managerial role

Key Competencies

Technical Competencies:

1. The incumbent must have in-depth knowledge in social security management
2. The role holder must have sound understanding in benefit calculation and cost benefits analysis
3. The role holder should have good working knowledge and understanding to analyse data and draw inferences
4. The role holder must have sound knowledge and understanding on labour legislation

Behavioral Competencies: 

1. Must demonstrate impeccable customer service focus, strategic thinking, and strong ethical background with an ability to resist and zero tolerance for corrupt, political and other undesirable influences
2. Must be able to establish and maintain constructive and effective relationships with key stakeholders and staff alike
3. Must be open to change and adapt established methods for new uses within the institution

Additional Information

The position is based in Kigali, Rwanda and applicants must be willing to relocate outside their countries of domicile.

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Interested candidates are advised to visit the RSSB website for a more detailed job description for the role, and submit your application online by Thursday 13, July 2023.

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.

 Any form of canvassing will lead to automatic disqualification.

Only short-listed applicants will be contacted.

Shortlisted candidates will be required to submit a valid Criminal Clearance Certificate.

RSSB is an Equal Opportunity Employer

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