Job Description
1. Provide efficient services to visitors
Ensure the daily management of front desk and provide reports to the Management
Provide visitors with useful information about services delivery;
Provide to visitors’ admission to access to exhibitions, archives and library services;
Serve as liaison between the visitors and the management and guide service providers;
Manage the visitors’ reservation in terms of information, cancelation and service delivery;
Report on visitors’ suggestions, statistics and revenues;
Manage the petty cash on a daily basis.
2. Organize all surveys on public opinion about services offered by the institution on request of supervisors
• Collect, compile and analyze the results of investigations and complaints received in the suggestions’ box and identify key ideas.
• Collect and process information from users on their expectations, satisfactions, type of disputes with the institution.
• Provide advice and recommendations to improve the image and quality of the services delivered by the institution
Minimum Qualifications
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Advanced Diploma in Office Management
1 Year of relevant experience
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Bachelor’s Degree in Communication
0 Year of relevant experience
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Bachelor’s Degree in Public Relations
0 Year of relevant experience
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Advanced Diploma in Business Administration
1 Year of relevant experience
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Bachelor’s Degree in Office Management
0 Year of relevant experience
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Advanced Diploma in Communication
1 Year of relevant experience
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Advanced Diploma in Public Relations
1 Year of relevant experience
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Advanced Diploma in Marketing
1 Year of relevant experience
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Advanced Diploma in Customer Relations
1 Year of relevant experience
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Bachelor’s Degree in Marketing
0 Year of relevant experience
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Bachelor’s Degree in Business Administration
0 Year of relevant experience
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Bachelor’s Degree in Customer Relations
0 Year of relevant experience
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Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
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Advanced Diploma in Hospitality management
1 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Digital literacy skills
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Knowledge of customer care satisfaction
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Resource management skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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Analytical skills;
