Job Description
– Act as frontline staff to welcome, orient and assist customers with excellent customer care;
– Manage the incoming and outgoing correspondences for the Ministry and ensure timely right destination;
– Respond to any incoming inquiries and calls by customers in an ethical and informative way, keep records and submit periodic reports to relevant officials;
– Provide an appropriate and relevant information to customers;
– Orient and assist the citizens on the use of the existing online service systems;
– Carryout research relevant to his/her attributions to ensure standardized and effective performance;
– Perform any other ministry significant duties assigned by the supervisor.
Minimum Qualifications
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Advanced Diploma in Office Management
0 Year of relevant experience
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Bachelor’s Degree in Communication
0 Year of relevant experience
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Bachelor’s Degree in Public Relations
0 Year of relevant experience
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Bachelor’s Degree in Office Management
0 Year of relevant experience
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Advanced Diploma in Communication
0 Year of relevant experience
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Advanced Diploma in Public Relations
0 Year of relevant experience
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Advanced Diploma in Marketing
0 Year of relevant experience
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Advanced Diploma in Customer Relations
0 Year of relevant experience
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Bachelor’s Degree in Marketing
0 Year of relevant experience
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Bachelor’s Degree in Customer Relations
0 Year of relevant experience
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Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
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Advanced Diploma in Hospitality Management
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Knowledge of customer service practices
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Resource management skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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Analytical skills;
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Knowledge in Hospitality management;
