Job description
1. Coordinate all operations of the front desk office
â–ª Ensures proper reception and dispatching of correspondences.
â–ª Ensures filing of documents and correspondences
â–ª Ensure warm reception of guests and guide them accordingly
â–ª Ensures proper handling of incoming and outgoing mails;
â–ª Ensures prompt response to customer queries
â–ª Keep record of unsolved issues and escalate them to appropriate department/unit
2. Manage the outgoing documents
â–ª Dispatches all outgoing correspondences to respective destination
â–ª Follows up of the outgoing documents whether they have reached to their destination on time
3. Organize the filing and archiving of records and documents.
â–ª Carries out on daily basis the filing of processed documents.
Minimum Qualifications
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Bachelor’s Degree in Sociology
Experience: 0
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Bachelor’s Degree in Communication
Experience: 0
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Bachelor’s Degree in Public Relations
Experience: 0
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Advance Diploma in Office Management
Experience: 0
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Bachelor’s Degree in Office Management
Experience: 0
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Advanced Diploma in Communication
Experience: 0
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Advanced Diploma in Public Relations
Experience: 0
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Advanced Diploma in Marketing
Experience: 0
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Advanced Diploma in Customer Relations
Experience: 0
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Advanced Diploma in Sociology
Experience: 0
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Bachelor’s degree in Marketing
Experience: 0
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Bachelor’s Degree in Hospitality Management
Experience: 0
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Bachelor’s Degree in customer Relations
Experience: 0
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Advanced Diploma in Hospitality Management
Experience: 0
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Resource management skills
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Analytical skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Knowledge of customer service practices
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Fluency in Kinyarwanda, English and/ or French; knowledge of all is an advantage
