amarebe.com

Job responsibilities

– Examine incoming mails/couriers for completeness; – Answer inquiries about Services offered in MINICOM; – Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly; – Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking; – Troubleshoot customer issues over the phone; – Maintain a balance between institution policy and customer benefit in decision making; – Handle issues in the best interest of both customers and the institution.

Minimum qualifications

• • Advanced Diploma in Office Management

    0 Year of relevant experience

• • 2. Bachelor’s Degree in Communication

    0 Year of relevant experience

• • 3. Bachelor’s Degree in Public Relations

    0 Year of relevant experience

• • 4. Bachelor’s Degree in Office Management

    0 Year of relevant experience

• • 5. Advanced Diploma in Communication

    0 Year of relevant experience

• • 6. Advanced Diploma in Public Relations

    0 Year of relevant experience

• • 7. Advanced Diploma in Marketing

    0 Year of relevant experience

• • 8. Advanced Diploma in Customer Relations

    0 Year of relevant experience

• • 9. Bachelor’s Degree in Marketing

    0 Year of relevant experience

• • 10. Bachelor’s Degree in Customer Relations

    0 Year of relevant experience

• • 11. Bachelor’s Degree in Hospitality Management

    0 Year of relevant experience

• 12. Advanced Diploma( A1) in Hospitality Management

  0 Year of relevant experience

Required competencies and key technical skills

• • Resource management skills

• • 2. Analytical skills

• • 3. Problem solving skills

• • 4. Decision making skills

• • 5. Time management skills

• • 6. Risk management skills

• • 7. Results oriented

• • 8. Digital literacy skills

• • 9. Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.

• 10. Knowledge of customer service practices

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