Job responsibilities
– Examine incoming mails/couriers for completeness; – Answer inquiries about Services offered in MINICOM; – Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly; – Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking; – Troubleshoot customer issues over the phone; – Maintain a balance between institution policy and customer benefit in decision making; – Handle issues in the best interest of both customers and the institution.
Minimum qualifications
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Advanced Diploma in Office Management
0 Year of relevant experience
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2. Bachelor’s Degree in Communication
0 Year of relevant experience
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3. Bachelor’s Degree in Public Relations
0 Year of relevant experience
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4. Bachelor’s Degree in Office Management
0 Year of relevant experience
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5. Advanced Diploma in Communication
0 Year of relevant experience
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6. Advanced Diploma in Public Relations
0 Year of relevant experience
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7. Advanced Diploma in Marketing
0 Year of relevant experience
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8. Advanced Diploma in Customer Relations
0 Year of relevant experience
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9. Bachelor’s Degree in Marketing
0 Year of relevant experience
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10. Bachelor’s Degree in Customer Relations
0 Year of relevant experience
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11. Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
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12. Advanced Diploma( A1) in Hospitality Management
0 Year of relevant experience
Required competencies and key technical skills
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Resource management skills
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2. Analytical skills
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3. Problem solving skills
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4. Decision making skills
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5. Time management skills
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6. Risk management skills
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7. Results oriented
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8. Digital literacy skills
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9. Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
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10. Knowledge of customer service practices
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