Front Desk Officer Under Statute at MUSANZE POLYTECHNIC :Deadline: Feb 11, 2023

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Job Description

 Promote a good image of the institution through efficient Front Desk services;
 Receive and direct visitors to the people and offices they desire to see or go to;
 Respond to enquiries that come in form of telephone queries and physical inquiries courteously;
 Create and maintain a front desk log/record book of all visitors by recording their relevant basic data;
 Listen to visitors complaints or concerns and work to resolve their issues through the right channels;
 Identify and assess visitors needs to achieve satisfaction;
 Provide periodic report as required;
 Perform any other task assigned by his/her supervisor related to his/her responsibilities.




Minimum Qualifications

  • Advanced Diploma in Office Management

    0 Year of relevant experience

  • Bachelor’s Degree in Communication

    3 Years of relevant experience

  • Bachelor’s Degree in Public Relations

    3 Years of relevant experience

  • Bachelor’s Degree in Office Management

    3 Years of relevant experience

  • Advanced Diploma in Communication

    0 Year of relevant experience

  • Advanced Diploma in Public Relations

    0 Year of relevant experience

  • Advanced Diploma in Marketing

    0 Year of relevant experience

  • Advanced Diploma in Customer Relations

    0 Year of relevant experience

  • Bachelor’s Degree in Marketing

    3 Years of relevant experience

  • Bachelor’s Degree in Customer Relations

    3 Years of relevant experience

  • Bachelor’s Degree in Hospitality Management

    3 Years of relevant experience

  • Advanced Diploma in Hospitality management

    0 Year of relevant experience




  • Competency and Key Technical Skills

    • Integrity

    • Strong critical thinking skills and excellent problem solving skills.

    • Inclusiveness

    • Accountability

    • Communication

    • Teamwork

    • Client/citizen focus

    • Professionalism

    • Commitment to continuous learning

    • Knowledge of customer service practices

    • Resource management skills

    • Problem solving skills

    • Decision making skills

    • Mentoring and coaching skills

    • Time management skills

    • Risk management skills

    • Results oriented

    • Digital literacy skills

    • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

    • Analytical skills;













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