Job Description
Direct customers and clients to their destination;
Provide quality customer service on every call;
Issue visitor passes, observing and reporting any unusual or suspicious persons or activities;
Communicate clearly and effectively with clients;
Answer visitors’/customers’ enquiries about MINICT and its products or services;
Manage customers’ feedback by holding and updating customers book;
Make sure that suggestion box is well maintained;
Ensure that customer feedback and inquiries are submitted to her/his supervisor for analysis and reporting or feedback where necessary;
Receive when requested files addressed to MINICT and orient them to the concerned services;
Ensure that the budget for keeping lobby place clean and organized is timely done and submitted to concerned unit;
Provide technical specifications to procurement unit for reception and lobby procurement purpose;
Make follow up with concerned units for making sure that all required information and support is provided to keep the reception place up to date.
Minimum Qualifications
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Bachelor’s Degree in Communication
0 Year of relevant experience
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Bachelor’s Degree in Public Relations
0 Year of relevant experience
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Advance Diploma in Office Management
0 Year of relevant experience
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Bachelor’s Degree in Office Management
0 Year of relevant experience
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Advanced Diploma in Communication
0 Year of relevant experience
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Advanced Diploma in Public Relations
0 Year of relevant experience
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Advanced Diploma in Marketing
0 Year of relevant experience
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Advanced Diploma in Customer Relations
0 Year of relevant experience
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Bachelor’s Degree in Marketing
0 Year of relevant experience
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Bachelor’s Degree in Customer Relations
0 Year of relevant experience
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Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
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Advanced Diploma in Hospitality Management
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Resource management skills
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Analytical skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Knowledge of customer service practices
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
