Job Description
Promote a good image of the institution through efficient Front Desk services;
Receive and direct visitors to the people and offices they desire to see or go to;
Respond to enquiries that come in form of telephone queries and physical inquiries courteously;
Create and maintain a front desk log/record book of all visitors by recording their relevant basic data;
Listen to visitors complaints or concerns and work to resolve their issues through the right channels;
Identify and assess visitors needs to achieve satisfaction
Provide periodic report as required;
Perform any other task assigned by his/her supervisor related to his/her responsibilities.
Minimum Qualifications
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Advanced Diploma in Office Management
0 Year of relevant experience
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Bachelor’s Degree in Communication
0 Year of relevant experience
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Bachelor’s Degree in Public Relations
0 Year of relevant experience
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Advanced Diploma in Communication
0 Year of relevant experience
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Advanced Diploma in Public Relations
0 Year of relevant experience
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Advanced Diploma in Marketing
0 Year of relevant experience
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Advanced Diploma in Customer Relations
0 Year of relevant experience
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Bachelor’s Degree in Marketing
0 Year of relevant experience
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Bachelor’s Degree in Customer Relations
0 Year of relevant experience
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Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
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Bachelor in Office Management
0 Year of relevant experience
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Advanced Diploma in Hospitality management
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Knowledge of customer service practices
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Resource management skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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Analytical skills;
