ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol, and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.
Job Title: “Front Desk Officer ”
Department: HR & Administration
Authority: Functional: HR & Administration Department
Interfaces:
- HR & Administration
- Finance
- Customer care
- Inter-departmental
- Such contact as appropriate.
JOB FUNCTIONS:
The Front Desk Officer reports to the HR Officer, his/her Responsibilities include:
- As Front Desk Officer, you will work with other teams for the day-to-day Enter- departmental relations management
- Front-desk reception, Receive and orient Organization visitors.
- Ensure that all systems and processes are in place in the Office, including prioritization, filing, documentation, correspondence, printing, stationary and other tasks
- Provided information and assistance to all guests and visitors
- Manage administrative files.
- Assuring and Assisting in the procurement and inventory check for the operating equipment’s and office stationaries
- Provide administrative support to the departments and other staff.
- Assuring office communication either on telephone, both incoming and outgoing or email.
- Stationery such as ordering new stationeries and Assuring order staff wellbeing supplies
- Supporting the staff when assigned
- Performed other administrative tasks required by the line manager.
- Support and arrange scheduled meetings & events
- Assist HR Department and Administration in filling Administration and HR files
- Attend to visitors and assist other staff in the organization with their enquiries
- Filter incoming requests, queries, phone calls, and invitations by redirecting or taking forward
Leadership,
- Strong organizational and teamwork skills to lead Support team
- Strong creativity, interpersonal and communication skills
- Adhere to all company policies and processes as communicated by line manager
- Prepare monthly reports required (general administration stationaries inventory and reporting)
Requirements
- Bachelor’s Degree in Business studies or any related social sciences studies,
- Minimum 2+ professional experience in Administrative Assistance, Customer Care, and Receptionist.
- Proven ability or Able to Organize and maintain files and records.
- Able to work independently as well as in a team working environment
- Excellent communications skills, both oral and written
- Recording skills, Interpersonal skills, Confidentiality
- Computer literacy in MS Office
- Able to manage the day-to-day operations of the office Able to manage the day-to-day operations of the office
KPI’S
- Deliver good customer care service to our customers and Mobisol visitors (At the reception)100%
- Prepare meetings and their requirements
- Do administration work and support HR (Writing letters, filling, staff induction etc.)
- Preparing and writing formal letters
- Supervise and manage support department to keep the cleanness of the office and compound
- Do management of daily office procurement and to make sure that the stock is used in the proper way.
- Maintain proper filling system of company’s documents and staff files
- Check and responding daily official emails
- Do any work assigned by management or HR
- Do stock taking and make monthly report.
- Preparing and do admin requisition plan with highly attention on cost-cutting
How to apply: Interested candidates should send their application file CV via the “dl-afr-hrrw.afr@engie.com” not later than 14 December 2021 at 05:00 pm
Only shortlisted applicants will be contacted.
Engie Energy Access Rwanda is an equal opportunity company, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter.
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