Job requirements
Job Requirements (Education, Experience and Competencies)
Education:
- Bachelor’s degree in computer science, Software/Applications Development, Software Engineering, or any other IT-related field.
- Leadership skills
Experience:
- 3 years of extensive experience in Systems Engineering or Applications Development/Support
- Understanding of the Telecom industry
- Understanding Mobile Money Services
Job description
Core Purpose of the Job
Under the supervision of the Fintech IT Operations Manager achieve the following vital IT missions:
- Evaluate new technologies and innovations that give value to Fintech Business and boost digital transformation.
- Maintain high availability and performance of Fintech Service systems.
- Work closely with Architecture teams to address future business needs.
- Propose/decide systems improvement needs and resource allocations.
- Reducing time to integrate new Fintech platforms/services – TTM as a key measure.
- Driving the evolution of mobile financial solutions to ensure they align with the financial services objectives.
- Alignment and enablement of Fintech strategy
- Efficient cost management for Fintech solutions
- Efficient support for Fintech solutions and operations
- To be a Bridge between business and managed operations for timely delivery of requests.
- Measuring customer experience KPIs and taking necessary actions to improve
- Ensuring effective technology platforms and solutions are used to efficiently deliver on the strategy.
- Effective controls to minimize AML and CTF risk.
- Operations management and availability of services as per agreed SLAs.
- Delivery of Group wide Fintech services platforms
- Ensure that Fintech business requests to manage operations are assessed, scoped, and explained to vendors for delivery.
- Ensure that FinTech partners (internal and external) are engaged and supported from a technical perspective.
- Ensure minimal service impact once the Fintech service platform is impacted and coordinate with all involved teams to resolve the incident.
- Foresee all upcoming application and infrastructure upgrades of the digital and service platforms and advise on the potential impact on business continuity.
- Support of Fintech projects or requests and advice on technology and technical implications
- Support digital business applications.
Key Performance Areas
overall Objective:
- To Drive initiatives and support business on the Mobile Financial Services
- Drive the market for new technologies in the FinTech area.
- Support Business initiatives with advice that enables them to deliver and reduce the go-to-market time.
- Advice on business requirements compared to technical requirements.
- Work with Group FinTech initiatives.
- Ensure Mobile Money security (work with information security team) is optimized.
- To ensure timely delivery of business requests submitted to the digital and services platforms section.
- Ensure service delivery process is complied with by both business and managed operations.
- Ensure the agreed SLA is followed to resolve business requests.
- Ensure digital business platforms’ high availability and BCP process are followed to minimize the service impact during outages.
- Continuous testing of DR sites to ensure that compliance with the business continuity process is enforced.
Under the supervision of the Fintech IT Operations Manager achieve the following vital IT missions:
- Evaluate new technologies and innovations that give value to Fintech Business and boost digital transformation.
- Maintain high availability and performance of Fintech Service systems.
- Work closely with Architecture teams to address future business needs.
- Propose/decide systems improvement needs and resource allocations.
- Reducing time to integrate new Fintech platforms/services – TTM as a key measure.
- Driving the evolution of mobile financial solutions to ensure they align with the financial services objectives.
- Alignment and enablement of Fintech strategy
- Efficient cost management for Fintech solutions
- Efficient support for Fintech solutions and operations
- To be a Bridge between business and managed operations for timely delivery of requests.
- Measuring customer experience KPIs and taking necessary actions to improve
- Ensuring effective technology platforms and solutions are used to efficiently deliver on the strategy.
- Effective controls to minimize AML and CTF risk.
- Operations management and availability of services as per agreed SLAs.
- Delivery of Group wide Fintech services platforms
- Ensure that Fintech business requests to manage operations are assessed, scoped, and explained to vendors for delivery.
- Ensure that FinTech partners (internal and external) are engaged and supported from a technical perspective.
- Ensure minimal service impact once the Fintech service platform is impacted and coordinate with all involved teams to resolve the incident.
- Foresee all upcoming application and infrastructure upgrades of the digital and service platforms and advise on the potential impact on business continuity.
- Support of Fintech projects or requests and advice on technology and technical implications
- Support digital business applications.
Key Performance Areas
overall Objective:
- To Drive initiatives and support business on the Mobile Financial Services
- Drive the market for new technologies in the FinTech area.
- Support Business initiatives with advice that enables them to deliver and reduce the go-to-market time.
- Advice on business requirements compared to technical requirements.
- Work with Group FinTech initiatives.
- Ensure Mobile Money security (work with information security team) is optimized.
- To ensure timely delivery of business requests submitted to the digital and services platforms section.
- Ensure service delivery process is complied with by both business and managed operations.
- Ensure the agreed SLA is followed to resolve business requests.
- Ensure digital business platforms’ high availability and BCP process are followed to minimize the service impact during outages.
- Continuous testing of DR sites to ensure that compliance with the business continuity process is enforced.
How to apply
All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae together with copies of their academic credentials no later than 13th March 2024. MTN Website portal: https://www.mtn.co.rw/careers/
We strongly encourage applications from women and/or individuals with disabilities.
Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application to be unsuccessful.
At MTN Rwandacell Plc we are committed to safeguarding your data privacy. For more information visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/
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