RwandAir Limited is the flag carrier airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa and the Middle East from its main base at Kigali International Airport. Our mission is to provide unsurpassed, safe and reliable services in air transportation, including strategically linking Rwanda with the outside world, while ensuring a fair return on investment. As part of the expansion strategy we are looking for interested, qualified, and competent candidates to fill the following position:
- Job Title: Duty Manager OCC
- Reports to: Senior Manager OCC
- Job Purpose
The exercise of Authority over RwandAir daily flight operations and recovery from operational irregularities through an integrated and coordinated OCC while compliance to safety.
4. Duties and Responsibilities
- Able to assume all Dispatch and operational control responsibilities& functions on his/her shift
- Be the first point of contact (In absence of Head OCC) for all incoming communications on Flight operations and Distribute, Assign, supervise or assist the Flight Operations Officers in their workload, check work processes and take action if necessary during their shifts.
- Oversee and manage the operating schedule within agreed safety, operational, compliance, resource, and cost guidelines ensuring safety is never compromised.
- Lead a team and provide key disruption management decision-making and communication to the network within company policy and industry regulations and to ensure that cost-effective and consistent disruption recovery responses are initiated and implemented.
- Act as initial Incident Commander (In absence of Head OCC) in case of urgent aeronautical circumstances, be the point man on duty during emergencies as documented in the ERP Manual until relieved by Flight Operations Management.
- Liaise with maintenance on daily basis on equipment serviceability status and applicable limitations with regard to MEL, hours, cycles and scheduled maintenance down-days;
- Flight planning, database management and assisting the Head OCC in ensuring that dispatchers use correct published preferred company routes as stored in the database.
- Provide a shift report with all relevant events during the period of duty, ensure analyses and statistics available to management and give a hand-over briefing to the next shift.
- Ensure all flights operate within OTP KPIs as set down by Head OCC.
- Carry out any other duties or unforeseen assignment on all shifts under their jurisdiction and Keep the Head OCC informed
- Ensure all shift activities comply with company regulations
- Reporting hazards and safety occurrences on the shift that happen during operations
- Accountable to Lead, direct, and coach those on the shift to enable them to reach their potential.
- Evaluate and initiate emergency response action in accordance with company policy
- Accountable for the shift safety and security of all people, assets, systems and procedures engaged in or associated with own area of responsibility or otherwise under own control or influence
- Supervision, on day-of-flight for the Company network, based on the inputs provided by Flight Dispatcher, Crew control, Operations Controller, Maintenance Coordinator and Airport Information Services.
- Exercise flight supervision and assist the PIC to decide on initiation, continuation, termination, diversion and cancellation of flights due operational, technical, environmental or any other reasons.
- Maintain a very close coordination with Crew Control.
- Ascertaining the availability of aircraft and crew to operate the flights scheduled for the day and plan rescheduling, if required.
- Monitoring all delays and taking pre-emptive and corrective measures to contain the extent and duration of delays.
- Providing quick flight planning assistance when desired by the Pilot-In Command.
- Arranging for re-routing, re-dispatch, re-planning of flights, if required.
- Reporting safety hazards and occurrences on shift.
5. Job Requirements
Education and Experience
- Flight Operations Officer License or Airline Transport Pilot License in accordance with RCAR, Personnel Licensing and qualified with RCAR AOC qualification;
- Over 2 years of working experience in a busy airline Operations Control/Flight Dispatch;
- Proficiency in English. Knowledge, Skills, and Abilities
- Good communication skills;
- Understanding of schedules and fleet operations;
- Computer literate;
- Ability to respond quickly to change.
6. How to apply:
- An application letter addressed to Director Manager -Human Resources;
- Recent Curriculum Vitae;
- Relevant certificates;
- A photocopy of Rwanda national identity card;
- One passport photo;
- Three referees
The deadline for submitting application documents is September 8 2022 at 4 pm local time Please send your application on recruitment@rwandair.com
NB: Only shortlisted candidates will be contacted.
