Job purpose:
The role purpose is to provide first level support to all digital channel systems that are deployed in the bank to provide high availability and exceptional customer experience on 24/7hour basis. These include Card systems, Mobile banking, Internet banking, Agency banking and Digital payment services.
Main Responsibilities:
- Ensures provision of first level support to the existing E-Channel business i.e. ATMs, POS, Cards, Money Transfer, Agency Banking, Internet and Mobile banking.
- Perform daily E-Channels monitoring, verifying the integrity and availability of all E-Channels to the Customers.
- Technical engagement in Projects that involve digital channel solutions implementation.
- Routine system administration and management.
- Maintain up to date system and user documentation.
- Ensure compliance of SLAs by system vendors.
- Develop subject matter expert knowledge of Mobile, Internet technologies, eCommerce and other payment banking technologies.
- Develop Business Continuity plans for both mobile & internet channel solutions.
- Service Management – User and Customer support through issue tracking and resolution.
- Develop subject matter expert knowledge of Mobile, Internet technologies, cards, eCommerce and other payment banking technologies.
Educational qualifications and work experience:
- University Degree in Information Technology, Computer Science, Computer Engineering or related field.
- At least 3years Experience in a busy IT environment.
- Experience and Expertise in mobile and internet based financial systems technologies as well as SMS and USSD connectivity.
- Good grasp of emerging channel technologies, Applications and Convergence of mobile and internet channels.
- Card Business Knowledge.
- ATM, POS installation & Monitoring Experience.
- Good analytical and problem-solving skills.
- Excellent Communication & presentation skills.
- Innovative and very good attention to detail.
- Experience working in a team environment.
- Demonstrated high integrity.
Click here to visit the website source
