Digital Ambassador Supervisor (Ngoma) at Rwanda Information Society Authority (RISA) Under Contract : Deadline: Mar 21, 2024

Job responsibilities

Act as the supervisor of DAs’ daily activities • Collaborate with the DAP coordination office working within RISA to draft, revise and approve DAs monthly and quarterly plans • Lead quarterly reviews of the DAs’ achievements • Consolidate/review the DAs’ monthly reports for submission to the DAP coordination office in RISA, inter alia using interactive/online reporting tools. • Conduct regular field visits to assess DAs’ training sessions to ensure quality and consistent delivery • Ensure effective management of DAP equipment and tools • Collect data and feedback from trained citizens to validate DAs’ reports and ensure quality assurance of DAP delivery • Participate in quarterly, and/or at needed intervals, monitoring and evaluation (M&E) efforts for the program and inform future iterations of the learning content and other aspects of the program and its development


• Supervise the learning and development process for the DAs and ensure their full participation in related programs/training • Act as the administrator for the learning management system and responsible for releasing content as per the DAP schedule, and flagging any technical issues with the learning content • Act as liaison for any inquiry and request from DAs to the DAP coordination office in RISA. • Collect information and report on other digital skills development related activities conducted in the district. • Act as a liaison between DAP coordination office in RISA and the district and other stakeholders. • Participate in DA trainings which will be provided throughout the project lifecycle. • Participate in DAP-related planning activities within the DAP coordination office. Reporting: • The Digital Ambassadors Supervisors will report to the DAP coordination office. Deliverables: • Monthly report which will include number of trained citizens per district disaggregated by gender, areas of training, and other details based on a template that will be provided by RISA.

• Monthly report on Digital Community Clubs at the district level Terms of employment: • This is a position with initial contract of one year, renewable based on performance and availability of resources • The duty station will be located in the designated district assigned to the supervisor in question Selection Criteria: • Rwandan national • Kinyarwanda fluency • English proficiency • Aged between 22 years and 35 years. • Must have A0 or A1 level equivalent education ICT or a related field. • Must submit a certificate of residence signed by the Cell leadership of one of NGOMA district as a proof that he/she resides in the district where he/she will operate. • Must be able to dedicate their full time to being a digital ambassador supervisor. Required experience and skills: • At least 2 years of proven prior experience as a trainer/instructor

• Proof of digital skills or ICT-related competency, preferably via the • International Computer Driving License (ICDL), Digital Skills foundation, IT Essentials or Cybersecurity certifications. • Structured work style with a high degree of self-organization, flexibility and creativity • Strong communication, presentation, and moderation skills • Previous experience as a people manager or supervisor is an added advantage