POSITION : Data Analyst
REPORT TO: CEO
QUALIFICATION/EDUCATIONAL
- BA/MA in IT or related field
- 3- 5+ Years Relevant Industry Experience
- Experience and proven track-record in Data analytics – software management – cyber security
- Experience in using data to improve business outcomes and customer experience
- Excellent knowledge of Kinyarwanda and English ; French or another language will be an added advantage
SKILLS
- Strong data visualisation Skills
- Strong Organisational Skills
- Outstanding Written and Verbal Communication
- Strong Client-Facing Skills
- Ability to manage various stakeholders at national and international levels
- Project management skills
- Good understanding of B2C applications
- Ability to work independently in a fast paced environment
JOB DUTIES
Data Analytics
- Collection and analysis of data to inform decisions on customer experience
- Collection and analysis of data to inform decisions on efficient fleet management
- Collection and analysis of data to optimise fleet dispatch
- Visualisation and communication about key performance metrics of the business
- Updating and ensuring integrity of data
Technical Product Development
- Technical approval mgmt. of the system and technology with VWSA
- Requirements management of the product incl. functionalities and tracking of customer journey (ensuring implementation in product)
- Definition of release plan for software and hardware development and ensuring of timely implementation
- Tracking of defects in the development and release process and ensuring of defect handling and solution definition
Incident Management
- Coordination and tracking of incidents during operation
- Ensuring of fast response to incidents in order to enable a running system and bug fixing across end- to-end system
- Technical responsibility for crisis and escalation management
JOB RESPONSIBILITIES
The position encompasses the management of the mobility solutions technology, including in-car technology, telematics and frontend/backend IT
- Participates in strategic planning and prioritizing of application enhancements to accomplish long and short-term goals
- Steers the implementation of new specification and requirements (e.g. function) of mobility applications
- Coordinates the continuing analysis of insights derived from telematics and recommends actions
- Works with Sales and Marketing team to gather market needs and preferences
- Works with Operations team to optimise costs and asset utilisation through rigorous data analysis
- Ensures the availability of all necessary product approval and certificates (alignment with VWSA and
- departments necessary)
- Manages product and software updates through central defect and release management
- Consolidates all IT activities and ensure readiness of IT infrastructure and software
- Support and answer all IT-related queries from the clients
- Manages the interest of the Volkswagen Mobility company
All other duties assigned by the Management
Interested candidates should send their both combined cover letter and well detailed CV no later than February 23, 2024 via the apply button below.
Female candidates are strongly encouraged to apply.
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