Customer Relations Specialist Under Statute at Ministry of Sports : Deadline: Oct 31, 2023

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Job Description

1. Ensure professional public relations of the Ministry are maintained;
2. Ensure professional and friendly relationship is maintained with the public and partners;
3. Coordinate the Ministry’s public appearances in planned events as well as appearance of Ministry’s top managers (Minister and PS) in public events;
4. In collaboration with the Sports Event Organization and Management Specialist; manage and ensure professional relations with sports sector stakeholders and potential investors;
5. In collaboration with the Advisor to the Minister; assist in organizing public relation for Ministry’s planned public events/appearances;
6. Prepare the briefing notes for high visitors visiting the Ministry and ensure principles and procedures of protocols are adhered;
7. In coordination with Communication Specialist, ensure interlinkage with sports sectors federations and associations to improve sector public visibility;
8. Develop and manage strong relationship with creative, media, promotional agencies, key stakeholders and development partners;
9. Dealing with enquiries from the public, the press, and related organizations;
10. In collaboration with responsible institutions, ensure the principles and procedures of the protocols;
11. Ensure the facilities needed by the sport sector visitors are timely arranged;
12. Manage concerns and complaints in sports sector, and ensure proper feedback;
13. Ensure communication with other directorates, Offices, and Unit;
14. Perform any other duty assigned by the supervisor which aligned with the mission.




Minimum Qualifications

  • Bachelor’s Degree in Sociology

    3 Years of relevant experience

  • Bachelor’s Degree in International Relations

    3 Years of relevant experience

  • Master’s Degree in International Relations

    1 Year of relevant experience

  • Masters in Marketing

    1 Year of relevant experience

  • Bachelor’s Degree in Communication

    3 Years of relevant experience

  • Bachelor’s Degree in Public Relations

    3 Years of relevant experience

  • Master’s Degree in Public Relations

    1 Year of relevant experience

  • Master’s Degree in Communication

    1 Year of relevant experience

  • Mater’s Degree in Psychology

    1 Year of relevant experience

  • Bachelor’s Degree in Psychology

    3 Years of relevant experience

  • Bachelor’s Degree in Marketing

    3 Years of relevant experience

  • Bachelor’s Degree in Sport Marketing

    3 Years of relevant experience

  • Master’s Degree in Sport Marketing

    1 Year of relevant experience

  • Bachelor’s Degree in Customer Relations

    3 Years of relevant experience

  • Master’s Sociology

    1 Year of relevant experience




Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

  • Ability to advise and provide technical support to government institutions and officials on media and communications matters

  • Knowledge of customer service practices

  • Resource management skills

  • Problem solving skills

  • Decision making skills

  • Time management skills

  • Risk management skills

  • Results oriented

  • Digital literacy skills

  • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

  • – Ability to understand and apply fundamental concepts and principles related to investigating facts, gathering and packaging of information for effective delivery to audiences

  • Analytical skills;

  • – Knowledge of Research (quantitative and qualitative) methods and tools with special

Click here to apply




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