RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, Europe and the Middle East from its main base at Kigali International Airport. Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world while ensuring a fair return on investment. As part of the expansion strategy, we are looking for interested, qualified, and competent candidates to fill the following position:
- Job Title: Customer Loyalty Officer
- Reports to: Manager Customer Loyalty
- Department: Customer Loyalty, Commercial
- Duty Station: Kigali International Airport (KIA)
Key Duties and Responsibilities:
- To draw attention to new developments in areas relevant to the work of the section
- Support the development of contribution agreements, MOU, and other corporate agreements with partner organizations
- Maintains key relationships between partners and Financial Resources (costing and operational credits/chargebacks);
- May be required to take on special assignments and more frequent interaction with senior team members around program development issues
- Prepares project reports
- To identify when project-supported activities merit publication or some other form of wider dissemination to development audiences.
- Effectively manage customer complaints regarding cards and usage of their miles;
- Ensure award tickets, excess baggage and upgrade requests and done on time.
- Enroll new Dream Miles corporate customers and ensure cards are issued
- Compliance with Dream Miles’s internal process
- On-time performance (meeting tasks deadlines & timely response)
- Come up with initiatives for improving the Dream Miles program
- Monitoring and review of reports provided by the different RwandAir outstations and coordinating with the Dream miles’ champions
- Monitoring through review of the system-generated report of an upgrade, award tickets and excess luggage provided during the week
- Preparation of weekly and monthly reports on dream miles and evaluation of the progress
- Other duties and responsibilities provided by the Manager
Desired Profile: Required education, Experience, and Abilities
- Degree in Marketing, Finance/Accounting Management, and other related fields;
- Minimum of 3 years’ experience in passenger handling, sales, and digital banking
- Accounting knowledge
- Knowledge of reservation, DCS is an added advantage
- Selling and negotiation skills;
- Strong communication and interpersonal skills;
- Computer literate;
- Analytical influencing skills;
- Ability to work in a fast-paced and highly-growing business;
- Ability to lead teams
- Customer-focused approach and ability to learn and adapt to needs and changes quickly
- Able to work long hours with minimum supervision
How to apply:
- An application letter addressed to Director, Human Resources
- Recent Curriculum Vitae;
- Relevant certificates;
- A photocopy of the national identity card;
- One passport photo;
- Three referees
The deadline for submitting your applications is on February 17, 2023. Please send your application to recruitment@rwandair.com
NB: Only shortlisted candidates will be contacted.
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