Job Description
• Planning, organizing and controlling customer care activities
• Professional attitude with good inter-personal and communication skills
• Capable of handling confidential information
• To upholding excellent customer care measures; ensure that activities are done in a way that reflects the importance of the customer.
• Research and update customer care developments
• Use standards on Customer care based on International best practices
• Manage customer complaints and customer feedback
• Ensure availability of customer information in all forms
• Advise Staff on trainings in the area of Customer care
• Act as compliance officer in the area of Customer care standards
• Participate in Quality improvement committee as stated
• Work with the Hospital administration to issue press release.
• In collaboration with the Provincial Health team participate in opening and reporting of suggestion boxes information.
• Prepare and submit the monthly, quarterly and annual report on Customer care
• Perform any other duty that may be assigned to him/her from time to time by the management
• Respect the values and taboos as stated in internal rules and regulation
Minimum Qualifications
-
Advanced Diploma in Office Management
0 Year of relevant experience
-
Bachelor’s Degree in Communication
0 Year of relevant experience
-
Bachelor’s Degree in Public Relations
0 Year of relevant experience
-
Bachelor’s Degree in Office Management
0 Year of relevant experience
-
Bachelor’s Degree in Marketing
0 Year of relevant experience
-
Bachelor’s Degree in Customer Relations
0 Year of relevant experience
-
Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
-
Advanced Diploma in Hospitality management
0 Year of relevant experience
Competency and Key Technical Skills
-
Integrity
-
Strong critical thinking skills and excellent problem solving skills.
-
Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning
-
Resource management skills
-
Problem solving skills
-
Decision making skills
-
Time management skills
-
Risk management skills
-
Results oriented
-
Digital literacy skills
-
Customer services skills
-
Analytical skills;
-
Fluency in speaking and writing Kinyarwanda, English and/or French. Fluency in all 4 national languages (including Swahili) is an added advantage.
