Customer care Officer at Nyabihu District Under Statute : Deadline: Apr 15, 2024

Job responsibilities

Assist with placement of orders, refunds, or exchanges. • Create and maintain reports about customer interactions. • Deal directly with customers either by telephone, electronically or face to face • Direct customers to online resources • Greet customers warmly and ascertain problem or reason for calling. • Handle and resolve customer complaints • Resolve customer complaints via phone, email, mail, or social media. • Respond promptly to customer inquiries

• Update customer records in the system, including notes about interactions • Use telephones to reach out to patients and verify account information. • Organize workflow to meet patient timeframes • Direct requests and unresolved issues to the designated resource • Manage patient’ accounts • Keep records of interaction interactions and transactions • Record details of inquiries, comments and complaints • Prepare and distribute customer activity reports • Maintain customer databases • Communicate and coordinate with internal departments • Follow up on customer interactions • Provide feedback on the efficiency of the customer service process • Perform other related duties as required by his/her supervisor

• • 1
    Advanced Diploma in Office Management

    0 Year of relevant experience

• • 2
    Bachelor’s Degree in Communication

    0 Year of relevant experience

• • 3
    Bachelor’s Degree in Public Relations

    0 Year of relevant experience

• • 4
    Bachelor’s Degree in Office Management

    0 Year of relevant experience

• • 5
    Bachelor’s Degree in Marketing

    0 Year of relevant experience

• • 6
    Bachelor’s Degree in Customer Relations

    0 Year of relevant experience

• • 7
    Bachelor’s Degree in Hospitality Management

    0 Year of relevant experience

• 8
  Advanced Diploma in Hospitality management

  0 Year of relevant experience

Required competencies and key technical skills

• • 1
    Integrity

• • 2
    Strong critical thinking skills and excellent problem solving skills.

• • 3
    Inclusiveness

• • 4
    Accountability

• • 5
    Communication

• • 6
    Teamwork

• • 7
    Client/citizen focus

• • 8
    Professionalism

• 9
  Commitment to continuous learning

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