Job Description
– Collect periodically the claims from customers in the suggestion boxes for analysis
– Participate actively in the analysis process
– Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions.
– Ensure the proper follow up of the recovery plan
– Management of all problems related to customers
– Identify and report on performance constraints
– Ensure proactive systems to maintain operational performance in collaboration with other services
– Professional appearance and commitment of customer care
– To ensure the office, customer area and their personal appearance is at the highest level of clean line
– Submit monthly, quarterly and annually report to the supervisor
– Perform other related duties as required
Minimum Qualifications
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Advanced Diploma in Office Management
0 Year of relevant experience
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Bachelor’s Degree in Communication
0 Year of relevant experience
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Bachelor’s Degree in Public Relations
0 Year of relevant experience
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Bachelor’s Degree in Office Management
0 Year of relevant experience
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Bachelor’s Degree in Marketing
0 Year of relevant experience
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Bachelor’s Degree in Customer Relations
0 Year of relevant experience
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Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
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Advanced Diploma in Hospitality management
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
