Customer Care Officer at KIREHE DISTRICT HEALTH:(Deadline:05-08-2022)

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Job Description

• Planning, organizing and controlling customer care activities
• Professional attitude with good inter-personal and communication skills
• Capable of handling confidential information
• To upholding excellent customer care measures; ensure that activities are done in a way that reflects the importance of the customer.
• Research and update customer care developments
• Use standards on Customer care based on International best practices
• Manage customer complaints and customer feedback
• Ensure availability of customer information in all forms
• Advise Staff on trainings in the area of Customer care
• Act as compliance officer in the area of Customer care standards
• Participate in Quality improvement committee as stated
• Work with the Hospital administration to issue press release.
• In collaboration with the Provincial Health team participate in opening and reporting of suggestion boxes information.
• Prepare and submit the monthly, quarterly and annual report on Customer care
• Perform any other duty that may be assigned to him/her from time to time by the management
• Respect the values and taboos as stated in internal rules and regulation


Minimum Qualifications

  • Advanced Diploma in Office Management

    0 Year of relevant experience

  • Bachelor’s Degree in Communication

    0 Year of relevant experience

  • Bachelor’s Degree in Public Relations

    0 Year of relevant experience

  • Bachelor’s Degree in Marketing

    0 Year of relevant experience

  • Bachelor’s Degree in Hospitality Management

    0 Year of relevant experience

  • Bachelor in Office Management

    0 Year of relevant experience

  • Bachelor’s Degree in customer Relations

    0 Year of relevant experience

  • Advanced Diploma in Hospitality management

    0 Year of relevant experience

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

  • Proficiency in financial management systems

  • Resources management skills

  • Knowledge of customer service practices

  • Problem solving skills

  • Decision making skills

  • Time management skills

  • Digital literacy skills

  • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

  • Excellent communication and interpersonal skills;

  • Knowledge in Office management

  • Analytical and problem solving skills

  • Analytical skills;

  • Computer knowledge (word processing, excel spreadsheets, power point presentations)

  • Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage

  • Skills in Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage,

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