Job description
1. Collect periodically the claims from customers in the suggestion boxes for analysis
2. Participate actively in the analysis process
3. Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions.
4. Ensure the proper follow up of the recovery plan
5. Management of all problems related to customers
6. Identify and report on performance constraints
7. Ensure proactive systems to maintain operational performance in collaboration with other services
8. Professional appearance and commitment of customer care
9. To ensure the office, customer area and their personal appearance is at the highest level of clean line
10. Submit monthly, quarterly and annually report to the supervisor
11. Perform other related duties as require
Job profile
A0 in Public Relation, Communication, Marketing Key Technical Skills & Knowledge required:
– Office Management Skills;
– Excellent Communication, Organizational, Interpersonal Skills;
– Computer knowledge (Work Processing, Power Point and Internet)
– Analytical and problem solving skills;
– Time management skills;
– Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage
Click here to apply
