Customer Care Officer at Gakenke District :Deadline: Jun 3, 2024

To ensure the appropriate customer care service and ensuring satisfaction of clients. – To strengthen the hospital’s credibility, enhances its public image, and develop good will. – To perform a variety of complex administrative tasks related to promotion and communication activities – Planning, organizing and controlling customer care activities – Professional attitude with good inter-personal and communication skills – Capable of handling confidential information – To upholding excellent customer care measures; ensure that activities are done in a way that reflects the importance of the customer. – Research and update customer care developments – Manage customer complaints and customer feedback – Ensure availability of customer information in all forms – Act as compliance officer in the area of Customer care standards – Work with the Hospital administration to issue press release. – In collaboration with the District Health team participate in opening and reporting of suggestion boxes information. – Prepare and submit the monthly, quarterly and annual report on Customer care – Perform any other duty that may be assigned to him/her from time to time by the management – To ensure that all required reports are timely reported, documented and archived. – Ensure proper communication of feedback and other administrative information with the hospital staff – Implement and perform all other tasks given by his hierarchical