customer care officer at Bugesera District Under Statute :Deadline: Sep 30, 2024

0
329

Job responsibilities

Assist with placement of orders, refunds, or exchanges. • Create and maintain reports about customer interactions. • Deal directly with customers either by telephone, electronically or face to face • Direct customers to online resources • Greet customers warmly and ascertain problem or reason for calling. • Handle and resolve customer complaints • Resolve customer complaints via phone, email, mail, or social media. • Respond promptly to customer inquiries • Update customer records in the system, including notes about interactions • Use telephones to reach out to patients and verify account information. • Organize workflow to meet patient timeframes • Direct requests and unresolved issues to the designated resource • Manage patient’ accounts • Keep records of interaction interactions and transactions • Record details of inquiries, comments and complaints • Prepare and distribute customer activity reports • Maintain customer databases • Communicate and coordinate with internal departments • Follow up on customer interactions • Provide feedback on the efficiency of the customer service process • Perform other related duties as required by his/her supervisor




Qualifications

    • 1

      Advanced Diploma in Office Management

      0 Year of relevant experience


    • 2

      Bachelor’s Degree in Public Relations

      0 Year of relevant experience


    • 3

      Bachelor’s Degree in Customer Relations

      0 Year of relevant experience


    • 4

      Bachelor’s Degree in Hospitality Management

      0 Year of relevant experience


    • 5

      Bachelor’s Degree in Marketing & Communications

      0 Year of relevant experience


    • 6

      Advanced Diploma in Hospitality management

      0 Year of relevant experience


  • 7

    Office Management and Administration

    0 Year of relevant experience



Required competencies and key technical skills

  • 1
    Integrity

Click here to visit the website source










LEAVE A REPLY

Please enter your comment!
Please enter your name here