Customer care at Gicumbi district Under Statute :Deadline: Sep 2, 2024

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Job responsibilities

• Assist with placement of orders, refunds, or exchanges. • Create and maintain reports about customer interactions. • Deal directly with customers either by telephone, electronically or face to face • Direct customers to online resources • Greet customers warmly and ascertain problem or reason for calling. • Handle and resolve customer complaints • Resolve customer complaints via phone, email, mail, or social media. • Respond promptly to customer inquiries • Update customer records in the system, including notes about interactions • Use telephones to reach out to patients and verify account information. • Organize workflow to meet patient timeframes • Direct requests and unresolved issues to the designated resource • Manage patient’ accounts • Keep records of interaction interactions and transactions • Record details of inquiries, comments and complaints • Prepare and distribute customer activity reports • Maintain customer databases • Communicate and coordinate with internal departments • Follow up on customer interactions • Provide feedback on the efficiency of the customer service process • Perform other related duties as required by his/her supervisor




Qualifications

    • 1

      Advanced Diploma in Office Management

      0 Year of relevant experience


    • 2

      Bachelor’s Degree in Management

      0 Year of relevant experience


    • 3

      Bachelor’s Degree in Communication

      0 Year of relevant experience


    • 4

      Bachelor’s Degree in Public Relations

      0 Year of relevant experience


    • 5

      Bachelor’s Degree in Customer Relations

      0 Year of relevant experience


    • 6

      Advanced Diploma in Hospitality management

      0 Year of relevant experience


    • 7

      Bachelor’s Degree in Hospitality Management

      0 Year of relevant experience


  • 8

    BBA WITH HON OPT: MARKETING

    0 Year of relevant experience


Required competencies and key technical skills

    • 1
      Integrity

    • 2
      Accountability

    • 3
      Teamwork

    • 4
      Client/citizen focus

    • 5
      Problem solving skills

  • 6
    Performance management skills

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