Job Title: Commercial Operations Manager
Department: Sales
Reports to: Commercial Director
Job Location: FishQ, Kigali
Compensation: Commensurate with experience
Start Date: As Soon As Possible
About Kivu Choice:
Kivu Choice is the fastest growing vertically integrated aquaculture company with the largest hatchery in Rwanda. A fish production operation as well as a growing number of branches to sell the fish throughout the country. Over the next 5 years our plan is to scale to become the largest and most sustainable protein producer in the country, producing and distributing over 50 million fish meals per year across Rwanda, DRC, and Burundi.
About the Role:
The Commercial Operations Manager at Kivu Choice is responsible for providing data and systems development support to the commercial department and other departments when needed, leading planning and coordination for sales teams, and working with department head to set sales goals, build quarterly plans, and forecast commercial performance. The role also includes managing the administration of the commercial team’s needs, creating presentations for senior management, and developing daily, weekly, and monthly reports.
Responsibilities:
- Data analysis and reporting
- Implement and monitor performance metrics for sales and operations teams to drive accountability and achieve business objectives
- Support systems implementation as per requirement
- Sales Planning and Coordination
- Lead planning and coordination for customer and agent teams in Rwanda. Work with the Head of Commercial and department heads to set sales goals, build quarterly plans, and forecast business unit performance in Rwanda
- Coordinate cross-functional teams to ensure project milestones are met, from product development through to market launch.
Data Analysis and Reporting:
- Provide data support to the Commercial Director. Develop required reports (daily, weekly, or monthly) for management and communications purposes in Rwanda.
- Analyze data to identify trends.
- Develop tools that provide performance visibility to the sales team.
Trading Terms Analysis:
- Conduct trading terms analysis to support the Agent Network team in Rwanda
Commercial team bonus review and Calculation:
- Calculate bonuses for the commercial sales team and recommend improvement for bonus schemes.
Reference Documents and Data Management:
Maintain key reference documents, spreadsheets, and shared drives for the commercial team. Manage the administration of commercial team needs, including hiring, onboarding, and HR documentation for employees as well as data management.
Requirements
- 5+ years of work experience in a similar role
- Bachelor’s Degree in a business-related field
- Expert computer skills, with Google Suite and CRM experience preferred
- Excellent verbal and written communication skills
- Strong attention to detail
- Team-first attitude with a high level of dedication
- Able to multitask, prioritize, and manage time efficiently
- Able to work accurately under stress and pressure to meet competing deadlines
Submitting your application
- If you are interested in this position, prepare the following:
- Job application letter
- Curriculum Vitae (CV)
- Copy of your Degree and other academic qualifications
- Copy of your ID
How to apply: send all the required documents to our email address: recruiting@kivuchoice.com
Submission Deadline: March 2024.
Applications will be reviewed on rolling basis as they get submitted.
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