Job Advert – Collection Accounts (Recovery) Manager
Job Overview
The Kiphagro group (Kipharma – Unipharma – Agrotech) is looking for a highly skilled and experienced collection accounts manager to join our team. The collection account Manager will be responsible of Reviewing and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements. Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
Reporting Lines: Reporting to the Finance Director with direct link with the Managing Director.
Key Responsibilities:
- Reviewing ongoing payments plans with debtors, evaluate their needs & issues and advise management accordingly
- Applying polite and customer-service-focused communication on each phone call
- Utilizing computer systems for data collection and contact information
- Attempting to collect payments with intent to prevent charge off or further delinquency
- Ensuring all customer information is correct, including account balances, statements of accounts, phone numbers, addresses, etc.
- Escalating issues to the Managing Director where appropriate
- Working in a supportive, team call-center environment,
Qualifications:
- University Degree from a recognized High Education Institution.
- At least three (3) years in the same role
- Team player with strong written and verbal communication skills
- Great attitude with the ability to be assertive and strong analytical skills for decision-making
- Proficient in computer and keyboarding skills: Excel, ERP systems knowledge
- Ability to work in a fast-paced environment; effectively sharing ideas, skills and knowledge
- Detail-oriented with strong organizational skills
- Having a vehicle and a valid Driving License
- Bilingual is a plus, but not required.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and advancement.
- A dynamic and supportive work environment.
Interested candidates should submit their detailed CVs and a cover letter outlining their qualifications and experiences to: r.uwanyirigira@kiphagro.net on or before August 4, 2024.
*We are an equal opportunity employer and value diversity at our company.
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