Job Description
Receive and document the citizens’ complaints;
– Analyse citizens’ complaints and advise the ministry management;
– Ensure citizens’ complaints lodged in e-citizens system get timely feedback;
– Monitor redress of the citizens’ complaints oriented to other institutions;
– Establish a retrievable database of citizens’ complaints and their related feedbacks;
– Report on citizens’ complaints received, resolved and oriented;
– Monitor mechanisms for the citizens’ complaints management;
– Carry out research relevant to his/her attributions to ensure standardized and effective performance;
– Perform any other ministry duties assigned by the supervisor
Minimum Qualifications
-
Master’s Degree in Law
Experience: 0
-
Bachelor’s Degree in Economics
Experience: 0
-
Bachelor’s Degree in Public Administration
Experience: 0
-
Bachelor’s Degree in Administrative Sciences
Experience: 0
-
Bachelor’s Degree in Management
Experience: 0
-
Master’s Degree in Public Administration
Experience: 0
-
Master’s Degree in Administrative Sciences
Experience: 0
-
Bachelor’s Degree in Law
Experience: 0
-
Bachelor’s Degree in Development Studies
Experience: 0
-
Master’s Degree in Economics
Experience: 0
-
Master’s Degree in Management
Experience: 0
-
Master’s Degree in Development Studies
Experience: 0
-
Master’s Degree in Political Sciences
Experience: 0
-
Mater’s Degree in Psychology
Experience: 0
-
Master’s Degree in Sociology
Experience: 0
-
Bachelor’s Degree in Psychology
Experience: 0
-
Master’s Degree in Governance and Leadership
Experience: 0
-
Bachelor’s Degree in Political Sciences
Experience: 0
-
Bachelor’s Degree in Governance and Leadership
Experience: 0
-
Bachelor degree in Sociology
Experience: 0
Competency and Key Technical Skills
-
Integrity
-
Strong critical thinking skills and excellent problem solving skills.
-
Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning
-
Resource management skills
-
Problem solving skills
-
Fluency in Kinyarwanda, English and/ or French. Knowledge of all is an added advantage
-
Analytical skills;
-
Knowledge of scope, challenges and problems concerning local development and decentralization service delivery
-
Knowledge of approaches or models for building better governance
-
Knowledge of the legislative background of Local Government Entities
-
Knowledge of administrative issues
-
Skills of all good governance standard for Public Services
-
Understanding of rural development, with a focus on participatory processes, joint management
-
Knowledge of local issues, community priorities, organizational relationships, social and cultural constraints and realities, and environmental conditions
That is fantastic web for job seekers
Thank you