Job responsibilities
Duties and responsibilities: – Receive and handle citizens’ complaints and assist them with their respective needs, and orientate them to different services as appropriate; – Implement procedures for customers to provide feedback or complaints; – Analyse regularly suggestions and complaints from social media, mail and other channels and disseminate its content to all offices to improve the quality of the service delivered; – Implement strategies to correct problems that have been identified; – Implement the City of Kigali guidelines and strategies to improve quality of service delivery; – Perform any other duties assigned by the supervision.
Qualifications
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Bachelor’s Degree in Public Administration
2 Years of relevant experience
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2
Bachelor’s Degree in Administrative Sciences
2 Years of relevant experience
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3
Bachelor’s Degree in Sociology
2 Years of relevant experience
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4
Bachelor’s Degree in Management
2 Years of relevant experience
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5
Bachelor’s Degree in Law
0 Year of relevant experience
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6
Bachelor’s Degree in Social Work
2 Years of relevant experience
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7
Bachelor’s Degree in Governance and Leadership
2 Years of relevant experience
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8
Bachelor’s degree in Social Studies
2 Years of relevant experience
Required competencies and key technical skills
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1Resource management skills
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2Analytical skills
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3Problem solving skills
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4Decision making skills
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5Time management skills
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6Risk management skills
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7Results oriented
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8Digital literacy skills
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9Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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10Knowledge of office administration
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11Communication skills
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12Interpersonal skills
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13Organizational Skills
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14Stress Management Skills
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15Book Keeping Skills
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