POSITION: CENTER ADMIN
REPORTS TO: CENTER HEAD
LOCATION: Kigali, Kimihurura
About AHN:
Africa Healthcare Network (AHN) is building the first dialysis chain across East Africa, providing high-quality, life-saving dialysis to both the local patient population and patients from neighboring countries, which do not have centers of their own. AHN brings world-class technical expertise combined with practical operating experience to a region in direct need of quality dialysis treatment. In North America, over 97% of patients requiring treatment for kidney disease receive care; in East Africa, less than 5% receive care. AHN’s goal is to increase access to high-quality care to patients, delivered through a sustainable business model. AHN is currently operating in Rwanda, Tanzania, Ghana, Zambia, and Kenya.
About the role
The Center Admin will be responsible for working with the Center Head to manage and supervise all aspects of the day-to-day operations in the dialysis center, from team management to administrative responsibilities with the ultimate goal of ensuring the best possible patient care and outcomes.
KEY RESPONSIBILITIES:
Certainly! Here is the clarified list of responsibilities for the role at Africa Healthcare Network:
Front Office and Housekeeping Supervision:
- Be in charge of the front office and supervise housekeeping tasks on a daily basis.
Patient Scheduling and Billing:
- Handle patient scheduling, billing for both insurance and private pay patients, and ensure payments.
- Provide basic patient care as required.
Team Coordination:
- Coordinate functions between the Clinical and Non-Clinical teams.
Business Development:
- Work closely with the Center Head to improve the occupancy level of inpatients by formulating sound business development and marketing strategies.
Inventory Management:
- Take inventory management and monitoring initiatives, update trackers, and share with the senior team.
- Monitor stock for expiration dates, quantity, consumption, etc.
Quality Meetings:
- Ensure that the monthly quality meeting with center staff is happening on a regular basis.
Patient Assistance:
- Assist patients to the dialysis room and position patients on chair/bed at hemodialysis machine when required.
- Make sure that patients sign all the needed consent forms before the hemodialysis procedure and that all the content is clearly explained to them.
Financial Management and Reporting:
- Prepare the center-level expense projections for finance considerations.
- Prepare the needed reports and submit them on time.
Facility Cleanliness and Maintenance:
- Ensure the cleanliness of the center and that the center looks well-maintained.
- Ensure that the center is adhering to all public health and safety regulations.
- Ensure center is maintained properly and machines/equipment are running appropriately.
Policies and Compliance:
- Adhere to Africa Healthcare Network policies and systems, in alignment with global policies and compliance with local law.
Staff Management and Inspiration:
- Inspire center team members to ensure high-quality patient care.
- Ensure that the center staff have a plan in place for annual leave and public holidays to be taken within 30 days.
Claims and Billing Oversight:
- Oversee claims and billing is done appropriately at the center.
Stakeholder Representation:
- Represent Africa Healthcare Network to external stakeholders such as hospital partners, centre visitors, etc.
Other Duties:
- Perform other duties as assigned.
Desired Competencies:
- Bachelor’s degree required; and experience in a health-related field ideal.
- Current practicing license (if registered as a medical personnel)
- Experience with Administrative work is a plus
- Strong knowledge of Excel
- Ability to develop strong relationships
- Ability to work independently and effectively in high-pressure, fast-paced environments and handle multiple tasks simultaneously with minimal supervision; set priorities, delegate, and work independently
- Experience planning and executing small programs or projects with verifiable results
- Exceptional communication, analytical and problem-solving skills
- Proficiency with MS Office
- Strong work ethics and flexibility
- Willingness and ability to get into the weeds, and solve problems at hand if needed
- And any other tasks as may be directed from time to time
(The above statements are intended to describe the general work being performed by the incumbent(s) of this job as well as guides to priority performance areas. They are not intended to be an exhaustive list of all responsibilities, activities, competencies etc required of the position.)
Disclaimer
Africa Healthcare Network Rwanda (AHN) is an equal opportunity employer, therefore all ethical and competent applicants from all races, genders, and all ethnic backgrounds are strongly encouraged to apply. Please note that AHN will never request any kind of payment or fees in relation to any part of our recruitment and selection process.
How to apply: send your resume/CV, education certificates & other relevant documents via the apply button below.
Deadline: Apply not later than Monday January 26th 2025
